Customer Care Representative I

Customer Care Representative, Human Resources

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:
 

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
   

****Only applicants from locations above will be considered. ****

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 
 

Does this describe you?

• Strong empathy skills and enjoy helping others. 
• Are passionate about mastering complex information in a short period of time.
• Enjoy solving problems and thinking outside the box.
• Clear and concise communication skills (verbal and written) while employing active listening techniques, demonstrating passion to provide the highest level of customer care and satisfaction.
• Proficient in navigating dynamic and rapidly evolving work environments.
• Use several computer applications at once while assisting a customer.
• Passion for constant development and growth by seeking to learn new skills and improve existing knowledge.
• Strong sense of integrity

Then this role is for you!  You bring the experience, and we have the training covered!

Required Experience: 

• High School diploma or equivalent and 3 years of customer service experience 

Preferred Experience:

• Customer Service Experience in one of these industries is preferred: Retail, Food Services/Restaurant, Sales, Hospitality   

What it means to Be Alight

Customer Care Representatives support customers through moments that matter in their work and life. Whether it is helping parents enroll their newborn baby into health coverage, or supporting someone through their retirement benefit elections, you will be caring for our customers’ meaningful life moments.  

Your day-to-day interactions include educating and advocating for our customers about their employer provided benefits such as:

• Health and wellness
• 401(k) retirement savings plans 
• Pension plans 
• Leaves of absence
• Payroll
• System navigation

Every day will look a bit different, and you will support these moments by meeting these key components: 

• Connection: We’re committed to nurturing strong and lasting relationships through every interaction.
  • Striving to build strong, impactful relationships with our customers across all communication platforms—whether it’s voice, chat, web tickets, or appointments—to effectively address their work/life needs and guide them through significant life choices.   
• Increasing Customer Satisfaction: You will have a chance to make a real impact on the lives of o