Manager, CSG Sales Strategy & Programs

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for a highly motivated team member to structure, lead, deliver, and analyze sales programs in support of the Customer Success Group’s (CSG) Sales Organization, focused on delivering revenue for our Success Plan products (Premier & Signature). These sales programs are important tools in driving revenue growth. The Manager, CSG Sales Programs & Strategy is responsible for all aspects of a program from creation, prioritization, execution, partner management, program performance reviews, organizational change, and review of program success. The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce to drive our sales strategy forward.

This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, sales program proposals, sales enablement plans, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership.

Responsibilities:

• Identify and recommend areas of strategic focus for the global sales teams

• Propose, create, prioritize, execute, and report on the success of sales programs

• Lead multiple complex and strategic projects to support revenue growth

• Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations

• Provide management with scope, timeline, requirements, benefits, and return on investment for each project

• Communicate risk clearly and take the lead in developing resolution strategies

• Represent the Success Plans team on broader cross-functional projects involving other parts of the business as needed

Desired Skills/Experience:

Experience

• 5+ years of relevant experience, ideally in Sales Strategy, Business Operations, Strategic Planning, Strategic Finance, Consulting, or related fields

• Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills

• Ability to structure and transition complex problems to solutions

• Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations

• Confident communicator with attention to detail, oral, written, and presentation skills

• Ability to see the big picture, innovate, and adapt to change

• Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools

• Get it-done attitude with a strong sense of team spirit

• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

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