Routing & Account Director, Houston

ABOUT 4MATIV TECHNOLOGIES, INC.

4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes. 

We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, San Antonio, Austin, Kansas City, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 25,000 student trips across over 1,000 routes for schools across the country.

Our team is committed to:

• Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner
• Building user-centered products to create lasting impact for districts and students
• Valuing diversity of perspectives and experiences
• Care for every detail and outcome
• Highest standards of service and safety
• Constant learning and improvement

POSITION OVERVIEW

The Routing & Account Director, Houston is a highly organized and customer-focused individual who will lead key aspects of our partnership with Houston Independent School District, one of the largest school systems in the country. This person will serve as the primary relationship owner and strategic partner for our routing work with HISD, responsible for the successful execution of 4MATIV’s routing and related services and providing a high level of service throughout the contract lifecycle.

The Routing & Account Director will lead a team of routers and be responsible for overseeing and executing routing for all of HISD’s daily home-to-school transportation. The ideal candidate brings strong account leadership, deep knowledge of school transportation operations, strong project management skills, and hands-on routing expertise. This role requires someone who thrives in a fast-paced, high-stakes environment and is passionate about delivering high-quality, student-centered service.

LOCATION

• Houston, TX
• Hybrid: Primarily remote with weekly in-person responsibilities at HISD’s Northwest terminal office site (1-2 days per week expected in the office with more possible ahead of and through the start of the school year).

RESPONSIBILITIES

Client Leadership & Relationship Management

• Serve as the primary point of contact for all routing activities and strategic partner to HISD transportation leadership, alongside 4MATIV’s CEO and Chief of Client Services.
• Manage day-to-day communications and maintain clear, responsive support throughout the contract lifecycle.
• Build trust through consistent delivery, transparent updates, and proactive service.
• Lead ongoing performance reporting to stakeholders; coordinate with and support 4MATIV’s Client Services team who will be engaged at a strategic level with the transportation department.
  

Team Leadership & Routing Oversight

• Lead and support a team of routers responsible for designing, adjusting, and managing daily home-to-school routes for HISD’s transportation services.
• Coach, support, and develop a small team of school transportation routers, including training, performance management, and fostering a strong, healthy team culture.
• Coordinate with two in-house HISD routing staff in order to problem-solve and ensure smooth delivery of services. These staff will serve as cross-functional liaisons with other HISD departments, ensuring the 4MATIV team has clear design parameters and requirements and can expeditiously route students in alignment with district policies.
• Support the smooth implementation and adoption of a new routing and dispatch platform  in close collaboration with district staff, 4MATIV teams, and the new system provider.
• Ensure routes are optimized for efficiency, equity, and safety, and updated based on evolving district needs.
• Roll up your sleeves to do hands-on routing work—particularly during start-up periods and peak times—ensuring precision and zero-error execution while adding capacity to help the team meet deadlines and deliver high-quality service.
  

Service Execution & Operational Excellence

• Ensure all commitments are met with the highest level of quality and care, including monitoring and meeting district-set routing performance targets