About the role
<p>D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.</p><p>We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.</p><p>We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!</p><p></p><h3>Task and Responsibilities:</h3><ul><li> Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products</li><li> Meticulous documentation of end user issues in ITSM tool</li><li> Adherence to processes and knowledge documents</li><li> Ticket backlog management</li><li> Continuous service improvement activities – knowledge script creation, training document updates etc. </li><li> Close collaboration with Onsite IT technicians </li></ul>