Customer Care Representative

Anticipated End Date:

2025-08-25

Position Title:

Customer Care Representative

Job Description:

Customer Care Representative I, II

Location: Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Alternate locations may be considered.

This position will have on-site training for the first 6 weeks and will require you to be in the LOCATION office. You must have 100% attendance during the full 14 weeks of training.

Start date:  August 25, 2025

Hours: 8:30 am-5:00 pm EST during training and 9:00 am-5:30 pm EST after training. 

As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!   

How you will make an impact: 

•    From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers 
•    You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. 
•    You will partner internally to create a seamless experience for our customers and resolve potential issues.  

Here’s what Elevance Health offers: 

•    A career path with opportunity for growth 
•    Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. 
•    Affordable Health Insurance, Dental, Vision and Basic Life 
•    401K match, Paid Time Off, Holiday Pay 
•    Annual incentive bonus and annual increases plan based on performance. 

At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.  

Minimum Requirements Customer Care Representative I: 

 Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.   

Minimum Requirements for Customer Care Representative II:

Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.  

Preferred Skills, Capabilities, and Experiences for Customer Care Representative I and II: 

The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred. 

•    A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred. 
•    A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred. 
•    A composed individual able to multi-task, navigating multiple com