Software Solution Advisor

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability.

Job Description

This is a unique opportunity to work in close collaboration with several different MSI departments in the Public Safety space, including Sales, Partner/Channels, Product, Customer Success, and Finance teams. The Solution Advisor develops, streamlines, and executes the customer renewal process by working with these internal stakeholders. Additionally, the Solution Advisor ensures that all customer contracts (direct and through partners) are tracked, forecasted, quoted, pursued, closed, and processed accurately and timely. The ideal candidate will bring excellent customer service, have the highest standards of accuracy and precision, be detail-oriented, and have business partnering skills.

The Solution Advisor would work closely with the Emergency Call Handling business at MSI. If you want to join a growing business, thrive on juggling multiple tasks, and are "obsessive" about attention to detail, this may be the job for you!

Responsibilities include but are not limited to:

• Develop, implement, and streamline a renewal motion that allows for the timely execution of the subscription and service contract

• Develop and maintain a renewal opportunity pipeline

• Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers

• Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue

• Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines

• Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals

• Identify, consolidate, and co-term separate contracts, where appropriate

• Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information

• Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation

• Responsible for creating and updating customer renewal opportunities in Salesforce

• Analyze data and support the executive management team by providing renewal metrics, including but not limited to Net Retention, Gross Retention, Churn, etc.

• Provide support as needed in weekly renewal meetings

• Provide excellent customer service throughout the order process

• Continually evaluating processes and looking for opportunities to improve & find efficiencies

Qualifications:

• High School Diploma or equivalent, Bachelor's Degree preferred

• 5+ years of experience in contracts/sales/presales/support experience, handling a high volume of contracts preferred

• Proficient Microsoft Excel / Google Sheets skills – including PivotTables and VLOOKUPs

• Excellent written, and verbal communication skills

• Ability to articulate and sell enterprise software solutions

• Excellent customer service and problem-resolution skills

• Highly organized and resourceful with exceptional time management skills

• Exceptional work ethic, team mentality, positive attitude, highly driven, self-motivated

• Demonstrated ability to consistently work within fixed tim