Sr Manager, Professional Services

Title: Sr Manager, Professional Services

Location: Lisbon (Hybrid)

Contract: Permanent – Full time 

 

About Us 

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries. 

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

 

About the role

The Sr Manager of Professional Services will lead and inspire a robust team of Managers, Consultants, Developers, and other resources. This person will manage the operational and financial aspects of their respective regional teams.  In addition to managing full business operations, the Sr Manager will have responsibility for business development, process review / improvement / creation, work qualities, and be intentional in coaching and leading future leaders of the organization. 

The Sr Manager shall be responsible for the business through meeting financial / operational plans, hiring to plan, and development of resources.  This person shall also be responsible for translating the overall Professional Services vision into a strategy for growth within their respective regions.   

This role requires a leader with a unique blend of proficiency in technology-based solutions, business leadership, people management skills, business development acumen, and communication skills.  

 

Main responsibilities:  

Provide leadership in the attainment of department goals and objectives. 

Recruit, hire, develop, and directly supervise qualified Managers and other resources. 

Manage departmental budget and authorize expenditures. 

Manage and coordinate department development opportunities 

Coordinate development and evaluation of standardize documentation and resources for reporting performance and recommendations 

Consistently collaborates with Sales leadership, and other Professional Services leaders, for ongoing initiatives. 

Provide collaboration and support on all strategic business planning and consulting in preparation for expansion, consolidation, new service offerings, and other business owner decisions that are presented. 

Review and monitor all quarterly reporting on financial and statistical performance, opportunity analysis and budget vs. actuals performance. 

Research industry trends and keep the team current on industry changes. 

Optimally deliver services throughout customer lifecycle to ensure maximum customer value and overall economic impact (software + services) 

Oversee scoping, estimating, proposing, SOW creation, and staff allocation 

 

Supervisory Responsibilities 

 

Supervise Management and other leaders in your practice area 

Responsible for annual performance evaluations of your team 

Interviewing, hiring, and training  

Planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems. 

 

Additional Responsibilities 

 

Can independently develop business strategic planning and coordinate efforts 

Assist in making connections with external potential business partners 

Works in conjunction with the Operations group to implement best practices. 

Understand the full operation of a Professional Services organization. 

Will travel, when necessary, to meet with current and future customers. 

 

 

Required skills and competencies:   

4-year undergraduate degree from an accredited university 

MBA, or equivalent, from an accredited university 

Exceptional verbal and written communication 

Excellent client management skills and the ability to work with customers in both pre-sales and post-sales environment 

Strong leadership, business development, organizational, team management, communication (verbal, written, and presentation), and interpersonal skil