Principal Salesforce Platform Engineer

Job Posting Title:

Principal Salesforce Platform Engineer

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

Purpose

The Principal Salesforce Platform Engineer serves as the enterprise‑level technical authority and platform owner for the organization’s Salesforce ecosystem. This role provides strategic direction, architectural leadership, and governance for a multi‑cloud, mission‑critical Salesforce environment supporting healthcare development operations, outreach, engagement, and enterprise relationship management. The Principal Platform Engineer defines the long‑term platform strategy, leads complex cross‑functional initiatives, oversees platform governance, and ensures the system meets scalability, integration, compliance, and performance requirements across a large, highly regulated health system.

Operating with broad autonomy, this role collaborates with executives, senior IT leadership, information security, data governance, clinical operations, and vendor partners to translate complex organizational needs into enterprise‑grade Salesforce capabilities. The Principal Salesforce Platform Engineer shapes platform architecture, drives modernization and optimization efforts, and mentors technical staff to elevate internal capability. This role ensures that Salesforce supports institutional strategy, delivers measurable business value, and remains secure, reliable, and aligned with HIPAA and industry best practices.

Responsibilities

Enterprise Salesforce Architecture & Secure Configuration Leadership

• Architects enterprise‑level Salesforce solutions, including data model design, sharing/security strategy, integration patterns, and automation frameworks that comply with HIPAA, regulatory standards, and organizational governance.

• Leads and oversees complex org‑wide configuration, ensuring scalable permissions, metadata architecture, and controls; defines enterprise guardrails for declarative and programmatic development.

• Establishes and governs environment and release architecture, including CI/CD strategies, automation pathways, integration sequencing, and environment lifecycle management.

• Sets enterprise standards for configuration, naming conventions, metadata organization, and documentation to support long‑term maintainability and audit readiness.

Enterprise Platform Ownership & Strategic Roadmap Leadership

• Owns and drives the multi‑year Salesforce strategic roadmap, aligning platform evolution with enterprise objectives, digital transformation efforts, and operational priorities.

• Evaluates and approves enterprise platform enhancements, AppExchange strategy, architectural changes, and transformational capabilities (e.g., automation modernization, workflow redesign, integration expansions).

• Oversees platform performance, reliability, and risk posture, ensuring SLAs, monitoring strategies, and forward‑looking capacity planning are established and executed.

• Leads enterprise platform governance, chairing steering or working groups, prioritizing competing demands, and ensuring alignment with cybersecurity and compliance standards.

Data Governance, Analytics Integration & Enterprise Reporting Strategy

• Establishes enterprise standards for Salesforce data governance, data quality, stewardship practices, PHI/PII protections, and lifecycle management.

• Defines and governs KPI reporting strategy, ensuring dashboards and analytics derived from Salesforce support decision‑making at executive and operational levels.

• Collaborates with enterprise data, analytics, and MDM teams to ensure Salesforce data models, pipelines, and integrations align with broader data governance, BI architecture, and interoperability standards.

Enterprise Technical Leadership, Mentorship & Cross‑Functional Alignment

• Serves as the highest‑level technical advisor for Salesforce decisions, guiding senior leadership, project teams, developers, and administrators across the enterprise.

• Provides architectural oversight for cross‑system integrations, ensuring alignment with enterprise architecture, cybersecurity, and data governance requirements.

• Mentors Senior and mid‑level engineers/administrators, elevating capabilities, establishing career pathways, and providing guidance on comp