Director, Agency Management & Data Operations (Residential Tax)

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Director, Agency Management & Data Operations (Residential Tax) plays a vital leadership role within the Production & Delivery (P&D) Operations team, responsible for managing municipal tax data functions that power critical business processes. Reporting to the VP, Operations P&D, this role blends operational leadership, strategic planning, change management, and innovation to ensure the accurate, timely, and efficient delivery of tax data services.

This individual will lead a high-performing team, drive automation and modernization efforts, manage financial performance, and ensure exceptional collaboration across internal and external partners—including municipal agencies. This is a key leadership position for a results-oriented, people-focused leader with a passion for operational excellence and data optimization.

Ideally, this role will be based in either Dallas, TX, Rochester, NY or Irvine, CA and candidates should live within a commutable distance; however, we may consider candidates outside of these locations for the right experience. Our current model is hybrid, 2 days onsite, in office with the remaining remote.

What you will be doing:

Operational Leadership & Strategic Alignment

• Provide strategic direction and operational oversight for all municipal tax data functions aligned with business goals.

• Lead change initiatives that align technology, process, and people with the evolving needs of the tax data business.

Municipal Data & Payment Support

• Facilitate and support the municipal tax payment process, ensuring accuracy, timeliness, and regulatory compliance.

• Oversee the management of municipal data requirements, maintaining integrity and accessibility across platforms.

Automation Strategy & Execution

• Identify and prioritize automation opportunities based on the P&D business strategy.

• Manage the implementation of automation solutions to improve efficiency in interactions with municipal agencies.

People & Team Management

• Lead, coach, and develop a team of Tax Data Operations professionals.

• Foster a high-performance culture that values accountability, innovation, and continuous improvement.

Financial Oversight

• Manage budgets, forecasts, and financial targets related to tax data operations.

• Identify cost efficiencies while ensuring service quality and compliance.

Cross-Functional Collaboration

• Partner with PEX Solutions Managers and other internal stakeholders to address municipal data needs and ensure seamless integration across functions.

• Act as a key liaison with municipal agency clients to ensure strong working relationships and service delivery.

Job Qualifications:

What you will bring:

• Bachelor's degree or equivalent experience in Business Administration, Public Administration, Operations Management, or related field.

• 8+ years of experience in data operations, tax services, municipal agency collaboration, or related field.

• 5+ years of progressive leadership experience managing people, budgets, and cross-functional initiatives.

• Proven experience driving process automation and managing change in complex operational environments.

• Strong analytical, planning, and decision-making skills.

A bonus you have:

• Master’s degree or MBA.

• Experience working with municipal or government data systems.

• Familia