Insurance Agents/Life & Health - Remote

Company Description

Are you action- and goal-oriented, ready to take initiative and to seize opportunities to maximize your potential? Are you a strong communicator and an active listener, able to thoroughly and persuasively answer questions and set expectations? Are you a closer, driven by your success and mindful of your monthly sales, quality scores, cancellation rate, and productivity percentage?

Join us.

Sutherland is now seeking dependable, enthusiastic licensed Life & Health Insurance Advisors to provide professional presentations and sell insurance over the phone to existing customers of Fortune 500 Insurance companies on behalf of one of our leading insurance clients/customers.

Job Description

These work from home opportunities require individuals who strive to provide next-level care to clients and their customers and can excel in an environment where leads are provided. In this role, you will: 

• Handle inbound and outbound calls with prospects with the goal of enrolling them in relevant insurance products
• Build rapport with callers to gain trust and understanding; gather all required data
• Determine eligibility and maintain/improve quality results by adhering to established standards and guidelines
• Update job knowledge by studying new product descriptions; participate in educational opportunities
• Manage prospect follow-up calls to ensure timely responses
• Accurately process application/ information in systems; track and record outcomes, issues and inquiries and escalate as needed

What we offer:

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Excellent communication skills; a strong detail-orientation; effective multitasking skills
• Critical thinking skills; proven time management abilities
• Previous work experience with electronic documentation management, understanding of workflows and Microsoft Products (Work, Excel, PowerPoint, Windows Explorer)
• High school diploma or equivalent
• Minimum one year of previous customer service/sales experience
• Ability to manage multiple software applications and document customer records at the same time
• Prior experience in the health care/insurance industry preferred

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 10 Mbps upload and 50 Mbps download – the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive work environment:
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
• A computer with:
  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
  • 12 GB RAM
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • Windows 10
  • 2  - 20 inch monitors
  • Wired Keyboard
  • Wired Mouse
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

About Us:

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. As a digital transformation company, we rethink and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally prot