Director, Senior Relationship Manager

About this role

The Company

Are you a Financial Services Industry leader with strategy and relationship management experience searching for a rewarding and dynamic opportunity with the world's largest asset manager? Do you pride yourself on building strong relationships, leading teams and programs, working alongside business partners, and bringing strategic solutions to fruition? Look no further! BlackRock’s Global Provider Strategy (GPS) team is pursuing a Senior Relationship Manager to join our team. We recognize that strength comes from diversity, and will embrace your skills, eagerness, and passion while giving you freedom to grow professionally and as an individual.

Team Overview

BlackRock’s GPS team is responsible for using BlackRock’s scale, industry knowledge, and risk management capabilities to build and expand partnerships with leading financial institutions, achieving the delivery of high-quality service to our firm’s clients. To achieve each of these goals, GPS develops and implements a forward-looking provider strategy designed to increase operational efficiency, provide risk and cost visibility, and flexibility as our business evolves, leading to an enhanced client experience. To balance our relationships, GPS executes a global provider governance model that combines quantitative and qualitative components, encompasses a consistent engagement program between BlackRock and our partners, mitigates operational risks, and sets parameters for the selection of new partners.

Role Description

We are looking for an extraordinary teammate to join GPS as part of the Relationship Management team leading our engagement and strategic partnership with Global Providers. They will drive strategy by supporting BlackRock’s fast-growing business needs and will contribute to our long-term strategic vision across all Providers.

Key Responsibilities

• Key interface to Provider senior management teams and internal partners; Leadership responsibilities across the global team, representing BlackRock as key face-off to Provider partners

• Develop positive relationships with key internal constituents to evolve and execute on our relationship strategy; Crucial point of escalation for all major Providers related matters

• Communicate relationship status to BlackRock executive leadership team and internal partners

• Proactively address risk using metrics and management information to hold providers accountable for service excellence

• Stay ahead of industry developments and ensure BlackRock is positioned for scale

• Lead or take part in Provider searches such as RFPs and RFIs; Drive commercial terms negotiations.

• Lead strategic meetings, projects and initiatives with a focus on ETF (Exchange Traded Fund) platform operations

• Facilitate GPS oversight programs; Partner with L&C, internal audit and RQA to perform Risk assessments

• Collaborate with cross-functional teams to achieve business objectives

To ensure success, we are looking for the following qualifications

• BS/BA degree in accounting, finance, economics or a related field, advanced degree preferred

• 10+ years' experience in the fields of banking or securities, investment management operations, accounting, consulting, or fund administration with a strong focus on ETF investments, platforms, and operations

• Strong leadership and management skills

• Strong understanding of asset management industry trends and challenges; Experience in global markets a plus

• Broad knowledge of investment product operations including technology, legal structures, fund types and financial and regulatory reporting

• Excellent written & oral communication skills; Experience interacting effectively with executive/ investment/ sales/ product/ operational teams

• Ability to run effective cross-functional meetings; Strong organizational and planning skills including the ability to multitask

• Strong analytical and problem-solving skills

• Ability to lead projects and work in a dynamic evolving environment with the expectation of adhering to Fiduciary obligations

• Proficient in Microsoft Office products, emphasis on Excel and PowerPoint

• Ability to work and deliver results both independently and by leading teams in a fast-paced and dynamic environment

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer! We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

We will ensure that individuals with disabilities are pro