Clinical Operations Manager

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including IVF Florida—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Clinical Operations Manager to join our team at IVF Florida in Margate, Florida.

• Schedule: Monday through Friday, from 8:00 AM to 5:00 PM, and must have the ability to travel between all IVF Florida locations as business needs require

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute  

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Clinical Operations Manager will:

• Help to plan and organize Clinical Services responsibilities to increase staff efficiency and best utilize the staff’s skills and abilities
• Develop and coordinate the following clinical staffing schedules to ensure appropriate staffing: weekends, holidays, and the after-hours RN On Call service; assist with the resolution of scheduling issues
• Assist with timekeeping and payroll duties if supervisors are unavailable, or as needed
• Coordinate and facilitate the effective delivery of patient services within Clinical Services by regularly monitoring patient flow and program operations
• Make site visits to the offices on a quarterly basis, or more frequently as needed, to provide onsite clinical process evaluation and assistance to the Supervisors and staff
• Assist department and supervisors with processing patient or program incidents and help to prepare necessary documentation as needed
• Under the direction of the Executive Director, conduct individual supervision/counseling sessions, frequently in conjunction with the employee’s direct supervisor, and assist with the completion of all necessary documentation
• Write and administer performance appraisal evaluations for staff under the supervision of the Executive Director and in conjunction with the Business Operations Manager, as needed
• Assist in addressing and resolving day-to-day issues that pertain to the Clinical Operations Department
• Provide relief supervision on site for Supervisors on an as needed basis
• Assist primary nurses with patient care and/or callbacks as needed
• Handle patient issues/complaints in a timely, calm, and professional manner
• Be able to monitor patients throughout the treatment plan, providing direction and education
• Communicate physician orders and laboratory results with appropriate interpretation and explanation
• Assist with the phone triage of patient calls when needed
• Assist the physician and team to resolve patient problems and needs by utilizing multidisciplinary team strategies
• Review patient records for completion of treatment inclusive of medical history, appropriate laboratory work, and informed consents
• Assist patient services to prioritize patient appointments, and handle emergency visits when needed
• Perform other duties as assigned

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include: