Product Support Engineer

<div class="content-intro"><p><strong>About MISUMI Americas</strong></p> <p>MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.</p></div><p><span style="font-family: verdana, geneva, sans-serif;"><strong>MISUMI and Fictiv together provide a more complete manufacturing solution by combining MISUMI’s strength in configurable components with Fictiv’s digital sourcing and custom manufacturing capabilities. This allows teams to source both standard and custom parts through a more connected, efficient experience while improving speed, visibility, and supply chain flexibility.</strong></span></p> <h3><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Impact In This Role</span></h3> <p><span style="font-family: verdana, geneva, sans-serif;">The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation. This role is responsible for resolving technical inquiries through the company’s system platform, supporting product managers with operational coordination, and contributing to product development, e-commerce content creation, category management, and promotional initiatives.</span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong><span style="color: rgb(0, 0, 0);">What You’ll Be Doing</span></strong></span></p> <p><span style="text-decoration: underline; font-family: verdana, geneva, sans-serif;"><strong>Product Technical Support:</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Monitor and respond to technical inquiries via Misumi’s system platform, delivering timely and effective support to both external and internal stakeholders through email, phone, and virtual meetings.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Address product-related questions, including specifications such as dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data.</span></li> <li style="