Business Support Manager- Global Credit Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Global Credit Operations is seeking a Business Support Manager to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse administrative functions which requires a thorough knowledge of the business unit’s functional operations. The ideal candidate would be highly organized, detail-oriented and be able to work in a fast-paced environment. The candidate should be comfortable working in a team setting as well as producing independent work product and completing assignments within deadlines.

Expected Functions for this role will include Third Party Vendor Management, Service Enabler Mapping and Business Continuity Planning.

Responsibilities may include:

• Maintain a robust, organized repository of key reference documents and other communication materials

• Develop and maintain process documentation, including control objectives to support various initiatives

• Create and produce accurate, efficient, well-controlled reporting to provide governance oversight and business support

• Perform management/oversight functions for a variety of GCO initiatives

• Hold others accountable for deadlines, being tenacious and results driven

• Support the development of senior management presentations

• Provide support to training, global records management, complaints and other functions as required

​Required Skills:

•  Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels. 
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way. 
• Excellent MS Office skills, especially Excel, SharePoint, Visio and PowerPoint 

• Strong analytical, critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product.

• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners

• Excellent written / verbal communication skills and executive presence

• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities

• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

• Self-starter, high energy, and detail oriented; ability to work with minimal supervision

• Strong problem solving, conceptual thinking, attention to detail, and sense of urgency

• Experience building relationships, communicating effectively and influencing others

• Proven ability to simultaneously manage a variety of business functions, adapt to changing business needs and multi-task/ prioritize in a fast-paced environment

Desired Qualifications:

• Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination

SKILLS:

• Adaptability
• Critical Thinking
• Analytical Thinking
• Attention to Detail
• Decision Making
• Oral Communications
• Written Communications
• Prioritization
• Strategic Thinking
• Data and Trend Analysis
• Organizational Skills
• Time Management
• Executiv