Customer Service Agent

This is a fully remote position for a qualified candidate in Europe or the Philippines. Candidates must be authorized to work in their country of residence. Work schedule is Friday through Tuesday from 4 PM CST to 12 AM CST (afternoon or overnight shift in their local time zone).

About this Role

Glorious is a lifestyle gaming hardware company, built by passionate enthusiasts on a mission to change the status quo of the PC gaming industry. Since 2014 we've provided PC gaming hardware and accessories engineered for elite-level performance, premium quality, and high-end aesthetics.

We are looking for a Customer Service Agent to join our growing support team. The ideal candidate will have experience responding to support requests via email and live chat. They should be interested in learning about and supporting the users of Glorious products, including our keyboards, mice, and other accessories.

This position reports to the Customer Service Manager and will work cross-collaboratively with other Customer Service Agents.

Compensation

The hourly compensation for this role starts at $7.25 USD depending on knowledge, skills, experience, education, and geographical location.

Key Responsibilities

• Respond to, resolve, and close support tickets submitted by Glorious customers
• Respond to and resolve live chat sessions on the Glorious website
• Ensure that all assigned tickets or chats are completed/resolved in a timely manner
• Escalate complex technical issues to other teams as required

Requirements

• Residing in and authorized to work in Europe or the Philippines (to ensure global coverage for our customers)
• Ability to regularly work scheduled shift Friday through Tuesday from 4 PM CST to 12 AM CST (afternoon or overnight shift in their local time zone)
• Access to a secure laptop/PC that can be used for internet-based work with highly reliable high-speed internet connectivity
• Professional written fluency in English, including an understanding of slang and semi-technical language (e.g. phrases used to discuss computers or software)
• One or more years of experience working in a support environment (e.g. responding to customer inquiries submitted via a help desk, responding to live chat inquiries)
• Experience working as part of a remote support team or another similar group environment that valued teamwork and collaboration
• The ability to stay positive under pressure or during potentially stressful situations or customer interactions
• PC building and gaming experience is a plus, but not required

Benefits

This is a contract role and is not currently eligible for benefits.

About Glorious

Based in Dallas, TX, United States, Glorious has grown rapidly through the support of a community of PC gaming enthusiasts and professionals. Every new member of our team has a direct impact on shaping our future.

Glorious offers the chance to work within an environment where you will have the freedom and flexibility to take the reins on your career. We invite you to become part of an amazing team dedicated to pushing the boundaries of possibility and shifting the PC gaming industry's status quo.

Learn more at https://www.gloriousgaming.com/