CSA Administrative Assistant

The Resident Account Assistant supports the Residents’ Accounts Supervisor and Representative Payee Department in managing client financial accounts, ensuring eligibility for Medical Assistance, SNAP, and other government benefits, and maintaining compliance with Social Security Administration (SSA) and Medicaid requirements. This position combines financial, administrative, and clerical responsibilities to ensure accurate recordkeeping, timely processing of applications, and effective support of day-to-day operations on behalf of clients. 

 

Earn up to 18.75 per hour.

 

GENERAL DUTIES/RESPONSIBILITIES 

Administrative & Client/Customer Support 

• Handle confidential information with discretion and diplomacy. 

• Maintain accurate beneficiary and resident records, including account files, data entry, filing, copying, and mail distribution. 

• Provide general administrative support to the Residents’ Accounts Supervisor, Director of Representative Payee, and program staff. 

• Operate standard office equipment such as copiers, scanners, and fax machines. 

Financial Processing & Compliance 

• Complete applications for continued eligibility for Medical Assistance, SNAP benefits, and other government programs. 

• Track, reconcile, and report monthly SNAP benefits. 

• Monitor and update resident wages for Medical Assistance and SSI reporting purposes. 

• Complete and submit representative payee forms and financial reports for SSA and other agencies providing benefits. 

• Prepare receipts and make deposits for residents and activity accounts when the Supervisor is unavailable. 

• Enter PNC/ACH bank deposits accurately. 

• Prepare invoices for check processing and withdrawals from resident and activity funds when the Supervisor is unavailable. 

Research, Reporting & Recordkeeping 

• Create and maintain intermediate spreadsheets and databases; prepare reports, tables, and charts. 

• Research, monitor, and analyze data to provide business insights and recommendations. 

• Support the completion and submission of accounting and financial reports required by SSA and Medicaid. 

• Maintain organized and compliant filing systems for resident and payee records. 

Additional Responsibilities 

• Assist Residents’ Accounts Supervisor and Representative Payee Department in other duties as necessary. 

• Perform other related administrative or program support tasks as required. 

 

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)