eCommerce Component Engineer-Westerville

POSITION SUMMARY

We are seeking a High-Density Thermal System Engineer to strengthen thermal technical support team for high-density applications.  Leading support across mechanical, electrical, quality, monitoring, controls, and troubleshooting for high-density and liquid cooling products. The ideal candidate will possess deep expertise in thermal dynamics, demonstrate strong leadership skills, and drive continuous improvement initiatives.

 

RESPONSIBILITIES

• Lead the support of thermal management systems for high-density and liquid cooling applications.
• Mentor and support team members, fostering a collaborative environment and promoting technical growth within the team.
• Work closely with R&D and Offering to integrate new technologies and solutions into existing systems effectively.
• Implement best practices and innovative solutions to enhance thermal management processes and drive continuous improvement.
• Oversee implementation of upgrade/retrofit programs first article testing in the lab or at customer sites.
• Identify and resolve issues related to thermal performance, including diagnosing, and addressing problems in high-density and liquid cooling systems.
• Provide technical support across mechanical, electrical, quality, monitoring, and control systems to ensure seamless integration and performance of thermal solutions. 
• Onsite travel to address escalated issues and/or attend customer meetings.
• Lead the development and maintenance of technical documentation, and support content for high-density products.
• Communicate effectively to understand customer needs, provide technical support, and resolve issues, ensuring high levels of customer satisfaction.
• Monitor industry trends and emerging technologies in thermal management and cooling systems and provide recommendations for incorporating these advancements into current processes.
• Stay abreast of HVAC and AHRI codes and standards for thermal products.
• Stay informed about new products, revisions, updates, and upgrades that may affect product operation.

 

QUALIFICATIONS

• Bachelor’s degree in Mechanical Engineering, Thermal Engineering, Thermal Dynamics, or a related field required.
• Minimum of five years experience interacting with customers on a technical level required.
• Working knowledge of glycol and water quality is a plus.
• Experience and Knowledge of Vertiv thermal products is a plus. 
• Deep expertise in thermal dynamics and proven ability to optimize complex thermal systems.
• At least 5 years of experience in thermal management, specifically with high-density and liquid cooling systems.
• Excellent writing and verbal communication skills.
• Excellent organizational and time management skills.
• Strong leadership skills with a proven ability to direct, build, and lead technical teams.
• Possess a positive attitude and flexibility in a rapidly changing environment.
• Detail oriented and self-motivated with the ability to work without direct supervision.
• Proficient PC skills including all Microsoft Office products and web-based technologies.
• Must be able to read and interpret electrical diagrams, piping drawings and blueprints.
• Strong skill sets:  Customer service skills, troubleshooting skills, Safety minded, Microsoft Office and web-based technology, Mechanical aptitude. 
• Interpersonal Skills, Professional, Reliable, Team Player. 

 

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special requirements

 

TIME TRAVEL REQUIRED

• 20% travel will be required, work flexible schedules, and maintain valid driver’s license.

 

 

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus