Sr. Process Manager - Personal Loans
Capital OneAbout the role
We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams/systems is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience.
A Process Manager for Personal Loans Servicing leads the development and implementation of business intent and requirements for acquisitions marketing and product strategies. Works with product owner, business analyst and intent owners, to develop clear business intent and requirements for the marketing initiative. Partners with downstream teams for managing the delivery of the initiative when applicable. Identifies ways to improve the customer experience all along the way. Perform, monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.
General Responsibilities:
Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring new products to market
Develop and maintain process documentation and drive continuous process improvements
Perform quality assurance checks on actions taken to ensure accuracy
Serve as subject matter expert to outside resources
Monitors the progression of findings against mitigation plans to ensure timely closure
Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution
Problem-solve issues and correct errors as they arise
Continually look for ways to streamline and improve overall process
Stay abreast of product terms, changes and launches across card acquisitions
Maintain monthly dashboards and reporting
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management
At least 1 year of financial services experience
At least 1 year of experience in Microsoft Office or G Suite
Preferred Qualifications:
Bachelor’s Degree or military experience
3+ years of experience in Process Management, Project Management, Relationship Management or Risk Management
2+ years of compliance experience
3+ years of operational risk experience
PMP, Lean, Agile or Six Sigma certification
Strong communication and collaboration skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $80,800 - $92,200 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire
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