Senior Product Manager, Core Payments

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is crucial, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It provides a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Product Team is dedicated to making grocery shopping effortless for everyone. By helping take care of the shopping, we help people get good food and give them back time, so they can do what matters most to them. We’re finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

About the Role

The Product Manager will develop the strategy and roadmap for our payments platform, including how we route and process all consumer payments, which payment instruments are supported, how we optimize cost and performance of payments, and how we prevent and minimize payments fraud. This will require third party integrations with payment service providers, and development of scalable platforms that allow us to accurately and reliably process all payments, and seamlessly integrate new forms of tender. Direct engagement with external partners is expected, as is an ability to develop a deep understanding of the ecosystem of online payments. Previous experience with payments infrastructure is a plus. 

ABOUT THE JOB

• Lead a cross-functional team of engineering, research, data science, and design, and closely partner with external-facing business development, communications and policy teams. 
• Drive the full product lifecycle from strategic product definition to the tactical execution, strategy, and long term vision and importantly, you have autonomy to go after the biggest opportunities, regardless of where they fall within the user journey.
• Facilitate customer and partner feedback sessions to gather direct input on product usability
• Work directly with our payment service providers and partners in the FinTech industry to align and execute on opportunities identified by the team. 
• As a PM leading major surface areas and third party integrations, you will be expected to be a leader with vision to build a successful product organization that reflects the values of Instacart.

ABOUT YOU

Minimum Qualifications

• 4+ years in Product Management at a technology company 
• Experience working on technical products with a proven track record of tackling complex problems by crafting customer-first solutions and thinking from first principles
• Demonstrated ability to scale early-stage products with aggressive growth through creative problem solving, ruthless focus on minimum viable product, and an ability to foster engagement with early adopters
• Experience delivering impactful products and features that are heavily informed by data as well as user research
• Strong track record of ability to critically evaluate product feedback gathered from multiple sources, reconcile conflicts, and identify highest priority needs
• Strong data driven problem solving skills and analytical strength, including co