Director, Care Management

Description

Title:  Director of Care Management

Department: Health Care Coordination

Reports To: Vice President, Programs

Location: 56 Bay Street, Staten Island, NY 10301

Position Status: Full-Time

FLSA Status: Exempt

Pay Rate / Benefits: $63,000-$68,000 The pay range for this role is generally $63,000-$68,000 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!    

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Director of Care Management is the lead manager and administrator for the Medicaid funded Health Home program. They collaborate with all departments to develop, deliver, and evaluate program services and oversee all operations. The Director will directly supervise the Unit Supervisors, Navigators, and Outreach & Intake operations.  This position ensures that core services are provided to clients of the Health Home Medicaid Care Management Program in accordance with New York State Department of Health requirements as well as agency policies, procedures, and quality standards. The Director is a participating member of the agency’s Management Team and various workgroups to support the growth and development of the agency. 

DUTIES & RESPONSIBILITIES:

Personnel Management:

• Provide direct supervision to the program’s management team, some direct service staff,  and responsible for managing program’s outreach process.
• Oversee and support the processes for recruitment, orientation, training, evaluation, and performance improvement.
• Develop training plans and learning opportunities for staff, including the provision of and/or coordination for internal training and outsourced instruction.
• Build a positive staff culture. Provide guidance, coaching, support, and feedback to staff.
• Establish objective performance measures in concert with those set within CHASI to ensure consistent, high-quality evaluation and goal setting for all employees in the department.  
• Instill a sense of accountability among team members by modeling focused oversight of individual and organizational performance standards.

Planning, Fiscal, Compliance: 

• Develop tools and processes to ensure that programs meet their established deliverables and outcome goals; identify areas of risk and weakness; create action plans to address areas of concern.
• Implement and maintain an aggressive plan to achieve census and deliverable targets.   
• Analyze program performance and forecast future demand and resource requirements to ensure effective program operations.
• Assist with planning and growth processes to ensure program sustainability. 
• Plan and integrate new programming into program areas for additional funding, other CHASI programming and the parent company.
• Oversee the program’s spending in a fiscally responsible manner, keeping spending within the confines of the programmatic and departmental budgets. 
• Ensure that program activities operate within the policies and procedures of the organization and funders and are compliant with relevant regulatory agencies.
• Develop quality assurance, continuous quality improvement, and outcome evaluation processes and implement these within the department.

Community Engagement:

• Oversee community engagement including internal and outreach activities geared toward: improving communities’ and community members’ awareness of health and other concerns and engaging community members in utilization of CHASI’s services. 
• Represent CHASI at meetings with partner agencies, funders, and others with clarity of agency