At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Senior Operations Program Manager

Job Function

Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements including the design and implementation of new, scalable workflows.

Key Job Information

Senior Operations Program Manager 6644

Grade 08

Career Level: P4

Requires specialized depth and/or breadth of expertise

Interprets internal or external business issues and recommends best practices

Solves complex problems; takes a broad perspective to identify innovative solutions

Works independently, with guidance in only the most complex situations

May lead functional teams or projects

Key Responsibilities

Analysis Analyzes, develops and integrates operational performance information from multiple sources and identifies potential program development and process improvement opportunities. Develops analytics and metrics, including models and simulations, to present to organizational leadership in support of program/process improvement efforts. Monitors departmental performance goals and metrics and identifies areas at risk.

Planning and Analysis Defines strategic continuous improvement objectives. Analyzes business needs and identifies potential process improvement initiatives and program management opportunities, all aligned to strategic objectives. Scopes potential initiatives to forecast the anticipated benefits and resource needs of each. Prioritizes projects and negotiates for resources. Develops departmental and/or cross-functional continuous improvement plans and collaborates with other departments to manage resource constraints and points of overlap. Maintains repository and roadmap of program, process, department projects, continuous improvement activities.

Process/Continuous Improvement Proactively manages complex, widely-scoped and/or cross-functional improvement initiatives. Ensures alignment to business unit and organizational strategic direction. Identifies strategic objectives. Develops process improvement strategies and plans, success metrics and acceptance criteria. Collaborates with others to assign tasks, mitigate risks and ensure timely implementation. Facilitates process improvement work sessions with key stakeholders, including leadership. Develops process governance framework to ensure sustainability of processes and continuous improvement.

Consultation Researches and analyzes operational best practices and makes recommendations for new initiatives or processes. Develops and communicates project plans, reports, and status updates. Drives organizational change and transformation. Serves as a subject matter expert to senior managers and others.

Technical Training Improvement Designs and develops training programs to teach employees specific technical skills, software, or equipment use. Requires strong technical expertise, excellent communication, and skills in curriculum design. Involves creating presentations, facilitating workshops, and collaborating with other subject matter experts. 

Education/Experience/Certifications

Education Typically a bachelor’s degree in business, engineering, finance or other related field or equivalent experience.

Experience Typically eight or more years in the utility or manufacturing field with experience in the areas of engineering, operations, process improvement, project management or related field or equivalent combination of education and experience.

Certifications, Licenses and Training Project Management Professional (PMP) certification preferred. Six Sigma certification preferred.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Advanced knowledge of project management methods and principles

Advanced knowledge of PGE’s policies, procedures, tariffs and regulations

Advanced knowledge of substation operation industry best practices

Advanced skills in project management

Advanced skills in influencing without authority

Advanced skills in facilitation and presentations

Advanced skills in substation operations systems and prog