Retail Operations Manager

The Regional Operations Manager is a key decision maker and owns HSE, is responsible for performance & development of District Managers by providing leadership and alignment to execute on Parklands vision in a specified territory. This role leads Operational execution and Operational excellence and collaborates with various stakeholders externally as well as internally within the organization. The ROM owns and builds the development of DM’s, to be best in class retail sites through Performance management and strong SOP execution. This role requires a person who can perform under pressure. It is largely based “in the field” with significant travel and employee involvement on a regular basis.  This role ‘leads the needs’ internally and externally and collaborates very closely with all the other marketing, merchandising, loyalty and retail leads.  The ROM is a strong leader that drives accountability and has a high financial acumen while managing all aspects of a P&L for each area of responsibility.

Location: Salt Lake City, UT

Key Responsibilities:

• Champion Parkland’s HS&E programs to ensure all sites are working in a safe environment and adhering to local, state and federal legislation related to the environment and ensuring all food safety regulations are followed.
• Strategically review own markets and creates an action plan to achieve budgeted numbers in a financial year through sales optimization in CStore and fuel volumes by leading compliance on our national retail programs.
• P/L Ownership- top line, OPEX, MG&A, EBIDTA and focusing on other cost control measures i.e., gross margin, food cost, food wastage, labor, repairs and maintenance.
• Leads, develops and communicates the regional financial performance, headwinds, tailwinds and corrective action plans in challenged markets regularity along with the monthly Operational financial review.
• Leads the execution of the SM/DM Retail Performance Management program which includes all reporting, communication, meetings and follow up of exceptions.
• Provides leadership and vision to the organization by assisting with the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
• Maintain a strong understanding of territory pricing tactics and competitive activities to drive traffic to the forecourt and backcourt.
• Drive the DM team day-to-day business by entrepreneurially leading, initiating and supporting activities involved in selling food, convenience store merchandise, fuel and propelling the brand(s) to ensure quality control in daily operations.
• Collaborates with DM’s, CM’s and with assigned Field Merchandising Manager to lead and support merchandising execution excellence at site level.
• Is the Operational thought leader to Support merchandising program execution at sites focusing on planograms, promotions, signage, displays, racking, product availability and sales building tools.
• Leads, collaborates and delivers on many key projects and site openings, collaborates and leads the training/opening of any new or converted sites.
• Participate in the review of the annual operating budget by site resulting in an overall territory budget for gross margin, food sales, c-store sales, volume, and operating expenses.
• Create a strong pipeline DM’s through successful selection, training, onboarding, and performance development by providing leadership and coaching on all aspects of the business.
• Monitor territory site level results and develop/implement action plans as required.
• Ensure that the food production plans are regularly amended to maximize profitability for each location through a combination of sales optimization and waste control.
• Complete ad-hoc assignments as directed.
• All other duties as required.

Qualifications

• University degree, or equivalent education in management, with a solid retail, sales, and marketing background.
• Minimum 1 to 3 years of food service management experience, preferably in a multi-unit environment.
• Minimum of 5 to 8 years' experience, direct retail experience within a multi-unit business model, preferably food/convenience store industry.
• Proven interpersonal skills with the ability to negotiate.
• Proven assertive sales and marketing skills.
• Ability to think and act professionally in pressure situations.
• Must be able to make difficult decisions that are based on sound data / information and that are in the best interest of Parkland. Must be able to view situations from all perspectives and must be fair in assessments and be able to strike a balance in making judgment calls.
• Site Operations – ability to enforce safety and company standards.
• Financial Management – R