Senior Salesforce CPQ Engineer

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Senior Salesforce CPQ Engineer

We’re looking for a seasoned CPQ Engineer to join our GTM Business Systems team responsible for the design, architecture, and development of our business systems infrastructure. We run the systems that encompass the entire buyer’s journey from initial lead through marketing, sales, renewal, accounting, customer success and advocacy using tools including Marketo, Salesforce, Gainsight, Aria, NetSuite, and Zendesk. The ideal candidate has a consistent track record of implementing solutions to business problems in Salesforce and its peripheral ecosystems from end-to-end, working with both internal (and sometimes external) partners. This role is supported by the Manager, Orderability Systems.

What You'll Do

• Be the subject matter expert for Fastly’s customized quote-to-cash implementation.
• Design, implement, maintain, and improve Salesforce customizations including CPQ (Steelbrick) and Advanced Approvals configuration, custom fields and objects, layouts, workflows, process builder and validation rules.
• Translate technical designs into SKUs and other related CPQ configuration.
• Partner with users of Salesforce and related systems to provide solutions for nuanced and complex issues, including bug escalations.
• Provide guidance as needed to Salesforce administrators on advanced CPQ functionality.
• Proactively analyze business problems & feature requests for patterns to develop solutions and technical requirements.
• Design, implement and maintain system integrations with our other business systems including Marketo, Zendesk, Aria, NetSuite, and homegrown systems.
• Drive testing and validation of systems configuration and development.
• Participate in agile ceremonies and release processes for moving system changes and improvements through our SDLC to production.
• Identify existing sub-optimal features and drive performance and scalability revision.
• Continuously reviews and improves on the quality and completeness of internal technical documentation.

Work Hours: This position will require you to be available during core business hours.

What We're Looking For

Basic Qualifications:

• 7+ years progressive experience as a Salesforce Architect, Admin, Developer or similar role and equivalent experience with 2+ years experience specifically as a Salesforce CPQ Admin, Engineer or Architect.
• Deep understanding of CPQ concepts such as MDQ, product rules, price actions, and associated automations related to opportunity, contract, and subscription management. 
• Ability to lead several ongoing Salesforce.com customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with internal partners to roll out the solution to their teams.
• Strong Proficiency with Salesforce.com including a deep understanding of customization capabilities across Sales Cloud, Service Cloud, Communities and the overall Salesforce platform in a Lightning-based environment.
• Demonstrable experience customizing the platform based on user requirements including custom fields and objects and layouts along with automation capabilities such as workflows, process builder, flows, and validation rules.
• Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.
• Understanding of implementing 3rd party apps from the AppExchange within SFDC as well as integrations with external 3rd party applications (such as Marketo, LeanData, Outreach, Zendesk, Gainsight, ZoomInfo, Bizible, etc.).
• History of working with a Salesforce developer or external contract team to implement sophisticated solutions requiring code development.
• Prior experience in a SaaS or usage/consumption-based business preferred.
• Solid B2B Lead-to-Quote and Quote-to-Cash process know-how in Salesforce environment and how these processes are implemented in a software company’s Salesforce environment.
• Ability to manage timelines, communicate delays, and clarify ambiguous requirements.
• Exceptional communicator, solid attention to de