Patient Services Manager 2

Role Overview

Now Hiring: Patient Services Manager 2 – NYC Health + Hospitals/Queens | Queens, NY 

 

Sodexo is seeking a Patient Services Manager 2 to lead patient dining operations at NYC Health + Hospitals/Queens, a 274-bed acute care hospital known for excellence in Cancer Care, Diabetes Management, Women’s Health, and Behavioral Health.

 

Join the largest system in Sodexo Healthcare! Be part of an innovative team at the forefront of Plant-Based Menus, Spoken Menu Concepts, and the Food Service Associate Program.

 

Ready to make an impact? Apply today!

 

 

 

 

What You'll Do

• Lead a team of 60 employees in a union environment
• Oversee patient food service production, diet office operations, and meal delivery
• Conduct daily patient rounding to ensure an exceptional patient dining experience
• Partner with nursing managers, dietitians, and hospital leadership to enhance patient safety & satisfaction
• Monitor and improve patient satisfaction scores through action plans and service enhancements
• Implement process improvement initiatives to drive efficiency & quality
• Ensure compliance with Gold Check Standards & HACCP guidelines
• Provide staff training on safety, sanitation, customer service, and compliance

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Outstanding customer service skills and a passion for patient-centered care
• Experience in food service management, preferably in a healthcare setting
• Ability to analyze patient satisfaction data and implement improvement plans
• Strong leadership skills in a unionized work environment
• Flexibility to work Monday–Friday, with nights & weekends as needed

 

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.