Senior Desktop Consultant - Onsite Technical Desktop Support Engineer

Job Title: Senior Desktop Consultant - Onsite Technical Desktop Support Engineer

Location: Warren, New Jersey,USA

Travel: 25%

Job description:
We are seeking a skilled Onsite Technical Desktop Support Lead to join our team in Warren. This role involves providing high-quality technical support to end-users at our client's site, ensuring smooth and efficient operation of IT systems and applications. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.  
**Must to have: **Team Management, Digital workspace Service delivery experience, SLA awareness, Incident, Problem, Chagne, Service Request Management. Strong communication skill and team management skill.  

Key Responsibilities  
Provide on-site technical support for desktop hardware, software, and peripherals. 
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. 
Install, configure, and maintain desktop systems, including operating systems, applications, and security updates. 
Troubleshoot and repair hardware and software faults, including PCs, laptops, printers, and other peripherals 
Assist with the setup and deployment of new equipment and technology 
Maintain accurate records of support requests and resolutions in the ticketing system 
Collaborate with other IT support teams to escalate and resolve complex issues. 
provide user training and guidance on IT best practices and procedures. 
Ensure adherence to IT policies, procedures, and security protocols. 
Participate in regular meetings and provide status updates on support activities. 
Produce trend analysis reports Maintain operational manuals and Information Technology Infrastructure Library (ITIL) process documents Create and maintain checklists for SOPs and KEDB and technical reports related to end points and users Collaborate with Service Desk for shift-left activities Coordinate with field support teams for break-fix and install, moves, adds, and changes (IMACs) 
Strong knowledge of VPN client troubleshooting, and DUO and MDM device enrollment / break-fix  

Qualifications:   
Proven experience in a technical desktop support role or similar position 
Ability to troubleshoot RICOH Printers, Scanners, Conference room equipment  
Strong knowledge of windows operating systems, Microsoft Office Suite, Intune, SCCM, and common business applications to manage end points 
Familiarity with networking concepts and basic troubleshooting techniques. Experience with desktop and laptop hardware, including repair and replacement of components.   
Excellent problem-solving skills and the ability to work under pressure. 
Strong communication and interpersonal skills, with the ability to interact effectively with end-user and technical teams. 
Ability to work independently and as a part of a team in a fast-paced environment. 
Relevant certifications(e.g., CompTIA A+, Microsoft Certified Support Technician) are desirable   
Previous experience in a corporate or enterprise environment is a plus

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental