CSR 1, 2, 3-Chatham WIC

Posting number: 2026-00353

Department: District 9-1 County Position

Job classification: Customer Svc Rep 1

Posting type: Open

Categories: Customer Service

Summary

Performs a variety of customer service and clerical support functions in a busy health department.  Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours. 
Pay Grade: F

 
Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths 
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Starting Salaries-
CSR1-$31,861
CSR 2-$35,154
CSR 3-$38,220

Examples of duties

1. Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
2. Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
3. Enters data quickly, accurately and efficiently with minimal errors.
4. Processes client's needs and requests according to policy
5. Schedules appointments according to procedures
6. Initiates, maintains and updates client charts in accordance with clinic needs.
7. Attends staff meetings and training necessary to perform job effectively. 
8. Provides other customer service and clerical support duties to clinic as necessary  

Qualifications

CSR 1- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information. 
Preferred Qualifications: Previous experience working with WIC program or Public Health. One or more years of experience in a clerical or office assistant role in a medical office/clinic. Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry. Able to communicate and translate English/Spanish
CSR 2- Minimum of 2 years' experience as current GA Public Health CSR 1, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)
CSR