Radiology Clinical Administration 1

Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision.   A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs.  The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education.   An entry level role that applies broad theoretical job knowledge typically obtained through advanced education.  May require the following proficiency:  work is closely supervised, problems faced are not typically difficult or complex, and explains facts, policies and practices related to job area. 

Job Overview 

Under general supervision, this position provides temporary administrative support to ambulatory clinics and providers during peak workloads, staff absences, or vacancies. This position maintains a high degree of flexibility and customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations, and patient experience. 

Job Description 

Minimum Qualifications: 

1. Associate’s degree. 

2. One (1) year of experience in a hospital, medical office, or clinic. 

Preferred Qualifications: 

1. Bachelor’s degree. 

2. Two (2) years of experience in a hospital, medical office, or clinic. 

3. Bilingual. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Works with clinics, as assigned, on a temporary basis. 

2. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination. 

3. Assists with scheduling template creation and changes. 

4. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting. 

5. Greets and checks-in patients; verifies patient demographic and insurance information. 

6. Assists with revenue cycle clearance, including registration accuracy, referral management, and insurance verification. 

7. Collects copayments. 

8. Prepares medical r