Sr. Manager, Channel Operations

Sr Manager, Channel Operations – US Remote 

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!    

Malwarebytes is looking for... 

A highly motivated Senior Manager, Channel Operations to play a critical role in our Global Sales Operations organization. This position will be based in the United States, reporting to the VP, Sales Operations. 

Our Mission is to drive outcomes that make our sales teams and partners successful in growing ThreatDown, powered by Malwarebytes. In this role, you will work closely with ThreatDown VAR, Distribution, Account Management, and MSP sales teams driving key operational and growth initiatives.  

Target Compensation Range: $140-165K 

What You’ll Do: 

• Own and be responsible for the monthly billing process for ThreatDown Managed Service Providers (MSP’s), ensuring timely completion and accuracy. 

• Partner with Sales leadership to run regular forecast cadences, ensuring pipeline data is clean and accurate. 

• Lead regular Partner-oriented KPI reporting cadences with aligned sales leaders. 

• Assist with final decision making on inbound support tickets in a timely manner and to the satisfaction of the requestor. 

• Drive creation, communication, and enforcement of price lists to internal Sales teams and external Partners, ensuring all parties have access to pricing. 

• Own quota creation and management across the organization, with assistance from Sales, Finance, and Sales Compensation. 

• Own and ensure accuracy of Territory management across the organization including Territory list updates, ownership of records, re-balancing as needed. 

• Participate in the creation and execution of the ThreatDown Partner Program, including providing data, driving system changes, and enforcing benefit programs. 

• Drive creation of Distribution contracts and amendments upon release of new products, changes in pricing, or updates to relevant partner programs. 

• Own monthly <