Global Security - Command Center Team Lead

Global Security (GS) safeguards the firm's employees and assets worldwide, developing security policies, ensuring regulatory compliance, and managing global security operations. The Retail Global Security Operations Center (Retail GSOC) is the primary communications and situational awareness hub for the firm's reporting of and response to Workplace Violence and Physical Security incidents across the Consumer Bank Branch network in the US. The Retail GSOC Command Center facilitates intake of security-related incident information, interacting directly with employees at retail branches and disseminating that information to other security professionals for response.

As a Retail Command Center Team Lead in Global Security, you will coordinate directly with other security, resiliency and intelligence professionals, and interacts with employees at all levels of the organization. This role is responsible for monitoring, researching, reviewing and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a fast-paced environment; always ensuring the highest quality and professionalism in service.

This position is based in Columbus, to manage the day-to-day operations of the Retail Global Security Operations Center. 

Job Responsibilities:

• Triage and escalate workplace violence and physical security incidents to relevant security and threat management teams
• Conduct and advise on security incident response and triage of potential impacts to the firm's employees, assets, and areas of operation
• Manage and professionally develop a team of Retail GSOC Analysts
• Conduct proactive and real-time research into potential risks; monitor external media feeds for threats to the firm's employees, assets or areas of operation
• Escalate sensitive or high-impact incidents to senior managers and executives
• Develop and update procedures and processes for GSOC operations
• Perform special projects and research as required by GSOC management or as conditions warrant

 

Required Qualifications, Capabilities, and Skills:

• 4+ years relevant professional experience in incident management, business resilience or security operations, with 2+ years management experience
• Minimum of an undergraduate degree, preferably in intelligence studies, criminal justice, business management or related field
• Ability to work and adapt effectively in a fast-paced, fluid environment, to meet tight deadlines and consistently produce high quality products
• Demonstrated ability to communicate
  • Excellent written and oral communication skills; ability to confidently speak and present to various audiences in a clear and concise manner
  • High level of Emotional Intelligence (EQ); ability to display empathy and assist in de-escalating stressful situations
• Strong customer focus; use of discretion in confidential/sensitive matters
• Effective time management skills, attention to detail-oriented, proactive leadership style
• Ability to identify and apply innovative solutions to complex situations with a sense of urgency and credibility

 

Preferred Qualifications, Capabilities, and Skills:

• Ability to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders
• Confident and collaborative, ability to constructively challenge the status quo and provide diverse perspective
• 2 years of contact center experience
• Strong understanding of security operations concepts with experience working in a global organization
• ASIS or other professional Security/Crisis Management certifications

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coa