Sr. Client Success Manager - Social Commerce

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
We are looking for a Senior Social Commerce Strategist to join our Enterprise and Global Accounts team. Our Social Commerce Strategists are product, industry, and client experts. They are deeply curious about how our products and services work to best serve our customers and know the key advantages that make Bazaarvoice an ideal partner. Working hand-in-hand with some of the largest brands and retailers on the IR500, our Social Commerce Strategists are trusted advisors to both clients and our internal teams. 

Responsibilities:

• Client care: 
• Act as strategic advisor to clients to maximize their ROI using Bazaarvoice solutions
• Strategically and creatively guide clients toward achieving their goals and help them measure results with our Social Commerce solution 
• Advise clients to maximize the use of visual & social content into various marketing, merchandising, customer engagement, and product development initiatives
• Demonstrate to key client stakeholders the value of the Bazaarvoice partnership with key metrics, reporting, and program success
• Manage client relationship health by identifying, documenting, and working with multiple internal teams to mitigate risk and increase client satisfaction
• Partner with the Bazaarvoice Sales & Client Success team in renewing commercial agreements, account planning,  and growing the accounts of clients within your assigned portfolio
• Social Commerce expertise:
• Develop deep understanding of Bazaarvoice visual & social content and the role this content plays in eCommerce 
• Provide client feedback to product, marketing, and services 
• Act as a liaison between your client(s) and the broader business to ensure successful program outcomes 
• Leverage Bazaarvoice tools to execute on opportunities and recommendations that can be implemented to meet the client’s goals 
• Trusted advisor:
• Partner with Client Success leadership to develop visual & social expertise within their teams
• Coach and empower broader Client Success team with visual & social content expertise

Requirements:

• Client-centric - you keep the best interest of clients in everything you do
• Ability to compel and convince clients and internal stakeholders to act 
• Positive, self-starter attitude with a knack for creative problem solving 
• Attention to detail, exceptional communication skills (oral and written), and focus on quality of work 
• Fire in the belly – we hire people who bring passion to their work and their team
• Experience in Marketing, Social Media, or Change Management a plus
• Bachelor’s degree and 8+ years of work experience in a social media management, or account management role managing Fortune 1000 clients and large House of Brand clients

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Why join Bazaarvoice? Customer is keyWe see our own success through our customers’ outcomes.  We approach every situation with a customer first mindset. Transparency & Integrity Builds TrustWe