Senior Reporting Manager (Client Success)- Remote

Hinge Health is creating a new health care system, built around you. Accessible to 25 million members across 1,250 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com
Work From AnywhereFor this position the individual  has the flexibility to work anywhere, within the US.
About the RoleWe're looking for a Senior Manager who can join our CS Reporting Strategy & Operations team to drive both strategic initiatives and operational excellence by leading key reporting project deliverables. This team’s mission is to drive scaling, efficiency, retention, and revenue for the Client Success team, with the focus on developing commercial reporting strategy, operations transformation, and program management of key cross-functional strategic initiatives. 
Example project areas include:  
- Commercial reporting (e.g. partnering cross-functionally with data, product, marketing, and commercial teams)- New revenue / retention strategies (e.g., new products, PG/SLAs)- Cross-functional representation for product experiment impacts on commercial reporting- Business outcome management - Scaling and transforming Client Success team reporting operations 
The ideal candidate has had a mix of both strategy and operations project experience, with a strong analytical mindset. There is an opportunity to move into a team management role, so management experience is a bonus. Start-up experience is a plus, but not a must as we look for individuals who can thrive in ambiguity. We are looking for an individual who can see the "big picture" but is also willing to roll up their sleeves to help us continuously improve. 
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WHAT YOU’LL ACCOMPLISH

• Strategy: Provide strategic insights to leadership in order to inform goals and future direction of the Client Success team reporting, with a focus on operating efficiently:  conduct internal research, drive analyses of commercial performance / trends, and synthesize information prior to sharing with leadership. 
• Cross-Functional: Represent the voice of the customer in cross-functional product meetings to consider the impact to commercial reporting outcomes 
• Operations: Contribute to error-free and efficient day to day execution by directly taking on, documenting, and continuously improving reporting tools and processes for the Client Success team 
• Strategic Initiatives Management: Ensure key strategic projects stay on track by leading on key deliverables: encourage cross-functional coordination, provide visibility into key metrics, and ensure required buy-in is in place, including executives

WHAT WE'RE LOOKING FOR

• Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
• Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met
• Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.
• Data Analysis: Able to design, conduct, interpret and present quantitative and qualitative analyses. Proficient excel/Google skills to work efficiently with the data team and ensure quality of data. 
• Communicate effectively: Communicate in ways that conveys both clarity of thought and rigor, while being concise - be that via prose or visual aids. 
• Think long term: Focus on long-term value vs short term results.
• Make results happen: Measure performance by results and impact, not actions or good intentions. 

BONUS POINTS

• Healthcare experience is a plus
• Management experience
• Tableau experience 
• Consulting / Investment banking experience 
• IPO experience 

WHAT YOU'LL LOVE ABOUT US

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
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