(Shift) Customer Service Manager (TW Counie Operations)

<p> </p> <div style="border-width: 100%;"> <div style="margin-top: 0in; margin-left: 0in; width: 6.2687in;"> <div style="margin-top: 0in; margin-left: 0in; width: 6.2687in;"> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Company Introduction</span>  </p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  </p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   </p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” </p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Role Overview</span></p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Manage and develop L4 supervisors while driving stable operational execution and continuous frontline improvement.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">This role requires strong operational coordination, real-time decision making, and the ability to identify improvement opportunities based on daily operational conditions and customer experience trends.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">L5 leaders are expected to move beyond issue handling and actively improve operational effectiveness across teams.</p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p> <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What You Will Do </span></p> <p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">1. Manage and coach L4 Team Leads / Supervisors</p> <p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">2. Monitor daily operational perform