Staff Technical Program Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

The Data Platform organization includes teams working on the foundational technologies that underpin our PAAS product and all the other application products ServiceNow builds. Our Teams are using leading-edge technologies including AI and LLMs to create incredible new experiences while also maintaining and enhancing an unparalleled level of software and automations supporting our worldwide data centers and cloud operations. Our group of Program Managers are right in the middle of everything so come join us for once in a lifetime experience with a world class PMO operating inside the Defining Software Company of the 21st Century

What you get to do in this role:

• Work side-by side with Engineering, Product, and Quality Engineering teams on high-visibility, mission-critical, large and complex programs, and drive them from original concept through final implementation.
• Operate with a high degree of autonomy to ensure teams, executing against delivery plans, release high-quality databases and related tooling/automations.
• Provide a proactive, strategic perspective on improvements to the business, SDLC, or internal tooling – including hands-on coaching of individual scrum teams.
• Help manage risks and dependencies and escalate impediments to meet program objectives.
• Provide transparent and forthright communications with all areas affected by your programs; simplify complex issues into a crisp, actionable status to a variety of audiences.
• Actively share knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.

Qualifications

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience building solid, trusting relationships with executives, development teams, product management, stakeholders, cross-functional development groups, and peers.
• Ability to manage complex engineering programs – cross-team dependencies, risks, organize and communicate key dates to relevant team members.
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills
• History of successfully managing large projects or programs with cross-functional teams.
• Solid working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications.
• PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices.
• Track record of successfully coaching teams to establish/mature SDLC processes to improve delivery.
• Experience utilizing ServiceNow products to keep projects organized, track metrics, and report on progress.

Basic Qualifications: 

• 8+ years of project/program management experience in mid/large size companies, ideally supporting database teams who operate in a highly automated environment.
• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a