Manager, Security Operations - Tier 1

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. 
 
Our mission is simple: End Cyber Risk. We’re looking for a Manager, Security Operations, to be part of making this happen.   
 
About the Role:  

 
The Manager, Security Operations, is responsible for managing the people, processes, and services we deliver to customers.  

 
As a Manager, Security Operations, you will: 

• Develop, enhance, and operationalize processes to better execute customer expectations. 

• Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.  

• Leverage the metrics to make better informed decisions on improving the organization's capability and functionality.  

• All people management responsibilities for the organization  

• Provide escalation support for customer management challenges, security incidents, and ticket triage functions. 

• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers 

• Collaborate across various business units to deliver the most comprehensive security response to customers.  

• Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.

Who You Are: 

 
The Manager of Security Operations is a critical member of the Security Services leadership team. In this role, you will be working directly with our Triage Security Analyst and Engineer group – our first line of defense. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.  
  

Your experience and skillset could look like: 

• Cybersecurity practical experience in one of the Triage functions within Arctic Wolf’s Security Operations Center. 

• Passion for Cybersecurity. Continually learning new attack vectors, new threats, and security framework expertise.  

• Strong and demonstrated ability to define effective security processes. Ability to identify current opportunities in current processes and roll out necessary changes. 

• Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.) 

• Ability to lead and manage a technical team  

• Excellent communicator and presenter

• Ability to lead and mentor

Minimum Qualifications:  

• A degree in Cybersecurity or equivalent  

• 4+ years’ experience working and managing a SOC or customer support function