Foyer Receptionist - College of Medical and Dental Sciences - 49543 - Grade 3

Position Details

College of Medical and Dental Sciences

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £24,368 to £25,876

Grade: 3

Part Time (30 hours per week)

Permanent

Closing date: 15th August 2024

 

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

The College of Medicine and Health has approximately 4000 students across a range of undergraduate, postgraduate and research programmes and over 1500 staff. These are accommodated in a number of University buildings and NHS Trusts however much of this activity is housed in a complex of buildings accessed via the entrance to the original 1938 Medical School building. 

The post holder will form part of a team providing a comprehensive and professional reception function at key points in the College. These posts will provide a range of critical front-line services designed to ensure that the College operates effectively as a quality teaching, learning and working environment for students, staff and visitors, whilst at the same time providing a friendly, welcoming and informative reception. The reception will be extremely busy and will require the post holder to quickly establish the need of the customers, deal with the enquiry or to refer the enquiry to the appropriate part of the College. The post holder will have to understand the complexity within which the College operates to ensure an efficient and professional service. 

This specific post is one of two part-time posts that service the Medical School building reception desk during the period Monday-Friday 8am to 7pm throughout the year. This desk provides the front of house function for all visitors to the Medical School Building, Wolfson Centre for Medical Education and the Institute of Biomedical Research as well as a new entrance to the Barnes Library, a permanent security office, a Student Information Hub and student study space.

Role Summary

At the University of Birmingham, students are at the heart of all we do.  Provide support to dedicated area including visitors, administration, staff and students, organise and manage all aspects of incoming mail and deliveries, dealing with and resolving the vast majority of initial requests and queries.  In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.

Main Duties

To provide a comprehensive and high-quality reception service by being the initial point of contact. To receive visitors to the building and direct them to their dest