Equipment Repair Technician I

Description

The Equipment Repair Technician I perform the assembly, repair and maintenance of equipment provided by MedCare Equipment Company maintaining appropriate documentation. This service or repair could be for equipment to be delivered in compliance with special medical requirements, modifications to existing customer equipment, repair of damaged or malfunctioning customer equipment or routine service required by the manufacturer. All job functions and tasks must be in accordance with standards regulated by MedCare Equipment Company and their accrediting body The Compliance Team.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to MedCare’s missions, vision and values.

Requirements

Specialty Essential Functions:

1. Troubleshooting - Respiratory 

a. Diagnose, repair, and/or modify equipment, as needed, in order to assure proper functioning of respiratory equipment. This may be done in the shop or in the field. 

b. Be skilled in troubleshooting respiratory equipment to determine type of service or parts necessary for repair. Provide excellent listening and communication skills to customers in troubleshooting service requests via telephone or in person. 

c. In case of equipment breakdown, converse with equipment operators to ascertain problems with equipment before breakdown to determine if breakdown is due to human error or mechanical problems. 

d. Coordinate demo/ loaner equipment as needed.

2. Repair-Modify Equipment - Respiratory 

a. Provide service or repair for: equipment to be delivered in compliance with specific medical requirements, repair of damaged or malfunctioning customer equipment, or routine service required by the manufacturer. 

b. Be able to prepare and effectively communicate repair quotes. 

c. Depending on the focus of our company, be able to repair all types of medical equipment provided, including rental DME, respiratory DME in a timely manner.

3. Maintenance - Respiratory and Rentals 

a. Inspect incoming rentals for hours used, maintenance needed, and repairs required. Inspect and process returns per company and infection control guidelines. 

b. Design and implement test procedures for outgoing and incoming equipment and as needed, calibrate O2 testing equipment. 

c. Follow established maintenance schedule for each piece of rental equipment per specific equipment procedure requirements (concentrators, liquid oxygen, cylinders) and per manufacturer’s recommendations. Maintain equipment in good working order and appearance and verify equipment is working properly. 

d. Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse. 

e. Replace disposables as needed. 

f. When complex repairs are needed, ensure repairs are scheduled and completed. 

g. Provide thorough documentation on all rental equipment.

4. Maintenance - DME 

a. Inspect incoming rentals for hours used, maintenance needed, and repairs required. Inspect and process returns per company and infection control guidelines. 

b. Perform a thorough check on wheelchairs, beds, etc., in house and in the field and verify equipment is working properly. 

c. Follow established maintenance schedule for each piece of equipment per specific equipment procedure requirements and per Manufacturer’s recommendations. Maintain equipment in good working order and appearance and verify equipment is working properly. 

d. Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse. 

e. When complex repairs are needed, ensure repairs are scheduled and completed. 

f. Provide complete thorough documentation on all equipment.

5. Quality Assurance 

a. Verify equipment sale / rent to be in good working order before delivery. 

b. Thorough documentation on all rental equipment, including Service date, repair detail, serial numbers, cleaning dates and initial, warranty information.

6. Parts and Equipment Inventory 

a. Maintain an adequate and appropriate supply of repair parts. 

b. Purchase special parts only as needed and on the most cost-efficient basis. 

c. Place all items received for stock into their appropriate locations on a daily basis.

7. Manuals, Documentation and Knowledge 

a. Maintain up-to-date files of manufacturer’s repair and maintenance manuals of all HME equipment owned by the company (as available) and other related documentation. 

b. Have familiarity with service require