Regional Service Manager - T1 Canada

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.

Department Overview

The Regional Service Manager (RSM) is responsible for the execution of all aspects of the Managed and Support Services business across Canada. The RSM is accountable for the management and execution of all mission-critical customer communication’s Managed and Support contracts. Success is measured in terms of customer satisfaction, revenue growth, and gross margin
performance.

Job Description

Manage the Services organization consisting of Customer Support Managers, System Managers, Service Delivery Managers, and Field Service Organizations including accountability for hiring, mentoring, performance management, and rewards planning activities. Oversees all day-to-day operations including revenue forecasting, cost management/containment, customer satisfaction, and Managed and Support Services activities, in collaboration with the Sales team throughout the customer engagement. Managed and Support Services (M&S) responsibilities include the execution of service agreements, installation agreements, above-contract maintenance work, repair depot agreements, and system upgrades.

Travel Percentage 25 to 50%

Specific Knowledge/Skills:

• Must have previous experience managing a team of professionals. 

• Leads highly complex programs.

• Leads and directs the work activities of the program team across organizational boundaries.

• Ensures that programs progress according to schedule and budget.

• Exercise judgment in selection methods and techniques for obtaining solutions.

• Ability to work collaboratively with regional and territorial management.

• Drives strategic relationships between internal and external teams.

• Resolves issues between internal and external groups.

• Responsible for direct communication with relevant senior stakeholders.

• Leads complex communications and negotiations with internal or external clients.

• Responsible for driving process improvement across departments and business groups and conducting business reviews.

Preferred Skills:

• PMP/PMI certification a plus

Basic Requirements

Bachelors degree required

5+ years experience in Support Services or Project Management

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.