Manager, E-Commerce

 Salary Range: $107,565.00 - $161,348.00 

 

 

Position Summary:

The eCommerce Manager will be responsible for driving growth in the online sales channel for our DTC brands (Albany Park, Edloe Finch, X-Chair, Mavix, Timbuk2) by executing customer conversion and affinity initiatives. You will manage the day-to-day eComm activities, focusing on site operations, content optimization, testing, and performance analytics to enhance the customer journey and drive revenue growth. This role partners closely with cross-functional teams such as Merchandising, Marketing, and Creative to ensure a seamless customer experience. The ideal candidate is a detail-oriented operator with strong problem-solving skills and experience scaling DTC brands through digital best practices.

Responsibilities and Essential Functions:

• Manage the day-to-day operations of the eCommerce sites, including site functionality, key launches, features, and testing initiatives.

• Support the execution of the product roadmap in partnership with leadership, with a focus on enhancing the digital customer journey.

• Lead the development and execution of testing and personalization strategies that improve site experience, functionality, and conversion.

• Use first-party data, consumer insights, and customer feedback to optimize acquisition, retention, and customer satisfaction.

• Track and analyze key eCommerce performance metrics (AOV, CVR, RPU, etc.) to identify trends, opportunities, and areas for improvement.

• Partner with Creative and CX teams to develop impactful content that engages target audiences and supports the purchase funnel.

• Collaborate with Brand and Growth teams to optimize site experience for inbound traffic, with a strong focus on mobile performance.

• Contribute to building a culture of innovation, continuous testing, and ongoing optimization within the eCommerce team.

Qualifications, Skills and Education:

Required Qualifications:

• 5+ years of relevant experience in eCommerce or digital marketing, ideally with DTC brands.

• Demonstrated ability to manage site operations, analyze performance metrics, and execute growth-driving initiatives.

• Strong project management and organizational skills, with the ability to collaborate cross-functionally.

• Proven leadership and team management skills, with the ability to mentor, support, and inspire others to achieve shared goals.

• Comfort working in a hybrid environment, with 3 days a week in the Cypress, CA office (Tues.-Thurs.).

Preferred Qualifications: 

• Experience with Shopify and related tools, integrations, and apps.

• Proficiency with data analytics and site performance optimization.

• Hands-on experience running A/B tests and implementing site improvements.

• Familiarity with automation and AI tools that enhance efficiency and scalability.

• A collaborative mindset with the ability to influence and support cross-functional partners.

Perks and Benefits:

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first.  We bring integrity, passion, and excellence to work each day.  Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

• Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.

• Hybrid Work Schedule: We support employee needs and their work/life balance so we offer the flexibility to work remotely while being onsite as needed for “collaboration days.”

• Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.

• 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.

• Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!

• Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor