General Manager, Agreement Management, AMER Region North

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

 

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

 

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

 

 

Wärtsilä is leading the transition towards a 100% renewable energy future. We help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world, including 80 energy storage systems?
 

In this era of innovation and fast changing world of energy, we are constantly on the lookout for high performing, future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to take the next step?

 

General Manager, Agreement Management, AMER North Region

The Wärtsilä Energy Business has a vacancy for a General Manager, Agreement Management, AMER North Region.

 

Accountabilities:

-  Accountable for overall performance of the Region agreements including agreement renewals, upselling, customer care and lifecycle services delivery during the lifecycle of the agreement. 
-  Develop the Agreement Management organization and competencies with assigned agreements 
-  Financial, operative and technical performance of the customers' installations. 
-  Create customer value, understanding and satisfaction through-out the Region
-  Cost to serve

 

Responsibilities:

-  Build strategic partnerships with assigned customers and agreement managers. 
-  Know what is important for the customer within the region, what are their specific business drivers and how our offering can help to minimize risks in operations and performance. Identify potential issues to prevent events causing revenue losses. 
-  Make sure customer pain points are identified, and all needs are addressed quickly and followed-up.
-  Develop the Agreement Management business in the Region including enhancement of relations with government agencies and local authorities in the region.
-  Enforce conformance to QHES policies and procedures in the region.
-  Lead a team of Agreement Managers spanning the AMER North region to include Canada, Domestic U.S., and the Caribbean to ensure that the scope of the service agreement is delivered to the customers according to agreement, performance guarantees given are reached and that our entire delivery is following     standard operations procedures and Agreement Management processes.
-  Lead, manage, train, coach and ensure competence levels for the team of Agreement Managers. Follow up and promote employee satisfaction.
-  Give region's input to Agreement Management, Energy Services road map and action plan including regional action plan, its implementation and target setting. 
-  Communicate the Agreement Management mission, vision, road map, processes, actions, tasks and targets to achieve the goals.
-  Implement all Agreement Management / Sales related IM tools & practices including CRM, Sales funnel, Estimo, CMT, QlikView, Qlik Sense etc.
-  Actively participate in sales and sales support.
-  Ensure that mobilization plans are made and follow up the implementation.
-  Demobilization plans to be made in early stage when an agreement is reaching its end. 
-  Follow up and ensure agreement performance; financial, operative and technical performance through reviews and reporting and take corrective actions.
-  Arrange internal Audits according to the Agreement Management processes.

 

Development Responsibilities:

-  Development of the Agreement Management organization in the Region or Country in accordance with the strategy, action plan and business needs.

 

Desired