VP Mortuary Operations

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Provide leadership, vision and oversight of At-Need Mortuary Operations in accordance with Company policy and state and federal regulations; and by using skills and experience in business management, business development, risk management, quality assurance, human resource development, leadership, and professional development to provide excellent service to every customer.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

A.Business Management

Customer service – Monitor areas of responsibility to assist in providing a high level of customer service necessary to achieve targeted goals. Lead and support internal customers to achieve individual, team departmental and company goals.

Process Management – Proactively identify cost savings and revenue enhancement opportunities. Hire, train, direct and motivate supervisory personnel, subcontractors and staff engaged in day-to-day processes. Recommend and implement changes to guarantee customer satisfaction and change processes and/or policies to improve productivity.

Budget – Monitor expenses and capital expenditures for assigned cost centers & capital projects within approved guidelines and provide detailed information for analysis as necessary. Establish safeguards against fraud, waste, and inefficiency.

Policies & procedures – Ensure that written policies and procedures are current for all key business processes, and that staff is well informed and trained in them; ensure that any new policies and procedures comply with the SCI Health & Safety manual. Adhere to safety rules and regulations, and report unsafe practices to Safety Coordinator.

Goods and services – Ensure that the goods and services we offer are aligned with customer needs and support the Company’s strategic initiatives. Facilitate product implementation and change to ensure conservative use of inventory and good stewardship of financial resources.

B.Leadership

Consistently model Company values of Respect, Integrity, Service Excellence and Enduring Relationships.

Provide leadership to all departments in the areas of responsibility by setting the example, providing encouragement and support, and ensuring that the staff is trained at regular intervals.

Ensure that open two-way communication occurs daily with all staff.

Champion the Company’s strategic goals by understanding them, articulating them, and partnering with Operations Management to achieve those goals.

Align department goals and activities with the Company goals.

Actively participate and contribute in cross-functional dialogue to improve customer service, increase productivity and profitability.

Actively participate in and promote Town Hall meetings for improved employee communication.

Consistently demonstrate a high level of critical thinking when providing solutions to business issues.

Maintain a positive working relationship with co-workers.

Promote a safe work environment for all employees. Establish and maintain clear written job expectations, procedures, and quality of service guidelines for At-Need Mortuary Operations as necessary. Provide constructive feedback and positive recognition when appropriate. Take appropriate accountability measures when required. Demonstrate active support for senior management and the Company in meetings, in training, and in one-on-ones.

C.Risk Management

Ensure that all Office activities are conducted in accordance with the rules and regulations of the Company and with state and federal regulatory agencies so that no fines or citations are issued for noncompliance.

Ensure that regular health & safety meetings are held and documented, and that all staff are fully trained in every health & safety regulation.

D.Human Resources Development

Ensure that job applicants are carefully recruited, screened, and hired in accordance with job specifications and Company procedures.

Provide regular training, cross-training, skill enhancement, and educational opportunities for all staff; ensure that all these efforts are documented and that records are placed in the Offices’ training files and in the Employee Personnel File in Human Resources.

Provide clearly defined career paths for staff positions and ensure all direct reports have current and ongoing development plans.

Ensure that departments’ human resource dev