SOC Tech Support (Student)

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

 

This position is available only to enrolled American University students.

 

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Department:

School of Communication

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Spring 2026. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology.

Essential Functions:

• Provide on-call assistance for faculty and staff regarding classroom technology issues.

• Answer our help desk phone and troubleshoot classroom tech-related questions or errors.

• Operate basic projection system and AV equipment during classes and in the theater.

• Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space.

• Staff the equipment checkout desk and assist with equipment check-ins/returns.

• Perform basic equipment inspections and help transfer gear (as able).

• Assist with setup and basic operation of studio equipment.

• Provide in-room support for ongoing classes and events.

Position Type/Expected Hours of Work:

• Part-time.

• 10 expected hours per week.

Salary Range:

• $18.00 - $19.00 per hour.

Preferred Education and Experience:

• Familiarity with classroom A/V systems, media production gear, or customer service.

• Communication and problem-solving skills.

• Willingness to learn and provide support across different environments.

Additional Eligibility Qualifications:

• Flexible scheduling is available based on student availability and course schedule.

• Opportunities for continued employment during the academic year.

Other Details

• This position is available only to enrolled American University students.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an

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