Lead Product Manager, AI Servicing

<div class="content-intro"><h2><strong>Our mission: e</strong><span class="heading--font-style-italic">liminating</span>&nbsp;every barrier to&nbsp;<span class="heading--accent-1-color">mental health.</span></h2> <p>Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>Reporting to the Senior Vice President, Product, you will take on a high-impact role in building and delivering experiences for our members needing services that support their therapy experience. A key component of this is building tools that allow the human agents that support and guide our members to work at the top of their training and/or licensure. &nbsp;</p> <p>Please note that this is a <strong>hybrid role based in San Francisco</strong>, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience</li> <li>Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully&nbsp;</li> <li>Drive additional&nbsp; innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs</li> <li>Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness.</li> <li>Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizat