Lead Service Now Architect, Enterprise Applications

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As the ServiceNow Technical Architect at Lucid Motors, you will take on a critical hands-on role, driving the technical architecture, development, and continuous improvement of the ServiceNow platform. This role is essential in aligning ServiceNow’s capabilities with our business processes and strategic objectives, ensuring seamless integration across IT, customer service, HR, facilities, security, and manufacturing.

You Will:

· Lead the technical architecture, design, and development of the ServiceNow platform, ensuring it meets the needs of various departments including IT, HR, etc.

· Act as a hands-on expert in customizing and optimizing the ServiceNow platform, directly contributing to coding, configuration, and system enhancements.

· In partnership with managed services vendor, collaborate closely with cross-functional teams to translate business requirements into effective ServiceNow solutions, maintaining a strong focus on operational efficiency and innovation.

· Spearhead the integration of ServiceNow across different business units, ensuring processes are streamlined and aligned with company goals.

· Develop and implement governance frameworks to maintain high performance, security, and compliance standards within the ServiceNow platform.

· Continuously assess and enhance the platform’s capabilities, staying current with technological advancements and implementing best practices.

· Engage with key stakeholders, including IT, manufacturing, HR, and executive leadership, to ensure the ServiceNow platform aligns with strategic objectives.

· Provide technical mentorship to the engineering teams, fostering a culture of innovation and continuous improvement.

· Lead training initiatives to promote platform adoption and ensure high levels of user proficiency across the organization.

You Bring: 

· Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.

· 7+ years in ServiceNow development and system implementation, with significant hands-on experience in a technical leadership role.

· Proficient in ServiceNow customization, scripting, and platform management. Strong background in systems engineering and process optimization, particularly within the automotive or manufacturing sectors.

· Strong analytical skills with a proven ability to oversee complex software implementations and resolve technical challenges effectively.

· Excellent interpersonal and communication skills, capable of influencing and collaborating with senior executives and cross-functional teams.

· Deep understanding of the automotive industry’s unique challenges and the ability to innovate in a fast-paced environment.

· Solid understanding of ITIL frameworks, with the ability to apply these principles to enhance ServiceNow operations and governance.

  At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.   Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may als