The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Leads business management functions for critical domains within Truist’s Truist Protection Services organization - including supporting Domain leadership with strategic planning, financial and workforce management, vendor and cost optimization, and operational governance. Acts as an extension of leadership by partnering with senior executives to translate strategy into prioritized initiatives, executive-ready analysis, and measurable performance outcomes. Drives operational excellence through cross-functional collaboration with Finance, Sourcing, HR, Risk, and Technology partners — strengthening alignment between day-to-day execution and longer-term enterprise objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.
• Specific activities may change from time to time.
• Supports the identification, design, and implementation of process and technology improvements within respective Truist Protection Services domain.
• Supports domain leadership by driving cost-optimization efforts that enhance financial performance and support organizational objectives.
• Identifies resource and service needs across the portfolio; partners with Finance, Sourcing, and Third-Party Risk Management to evaluate, negotiate, and procure solutions that meet business, technical, and compliance requirements.
• Constructively challenges proposed domain demand, vendor commitments, scope expansions, and staffing requests — ensuring decisions are grounded in business value, aligned with strategic priorities, and consistent with cost discipline.
• Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• Performs analysis and creates outputs on domain performance metrics to drive continuous operational improvements.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• Provides coaching, guidance, and leadership to junior team members and supports their professional development.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree or equivalent education, training, and work-related experience.
2. Minimum of 7 years of relevant experience in business operations or related professional roles.
3. Strong knowledge of business processes, technology applications, and operational management.
4. Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

• Prior management consulting, strategy, or business operations experience at a large financial services firm — including roles in major strategy/advisory consultancies, in-house corporate strategy or transformation offices, or technology business management functions supporting executive leadership.
• Working knowledge of Fraud and/or Cybersecurity processes, operations, and supporting technology — including familiarity with common operating models, vendor and platform ecosystems, regulatory and audit expectations, and the executives and stakeholders these functions serve.
• Experience operating in a technology-