Associate Manager, WMX eCommerce Platform Operations

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

● Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

● Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. 

● Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. 

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. 

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. 

A little bit about our team:

Strategic Operations is a cross-functional team that sits at the center of Warner Music Group within Warner Music Experience. We build fan-focused and data-driven e-commerce stores, websites, and email marketing campaigns that deliver our artists’ content to millions of fans around the world. We’re the backbone of the marketing and e-commerce teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Your role:

The Associate Manager, WMX eCommerce Platform Operations has a unique role of being responsible for the development of artists’ e-commerce stores, redemption pages, frontend customizations, as well as general platform stability and enhancements. You will lead the planning, execution, and maintenance of e-commerce store launches, pre-order bundles, new merchandise, and other high traffic campaigns with 2.5 million monthly store views around the world. You will contribute to the success of some of the best and biggest artists by ensuring a smooth customer experience, successful chart reporting, and digital asset delivery for 70 thousand monthly orders. You’ll work with a hard-working and data-driven team of Product Owners, E-Commerce Merchandisers, E-Commerce Store Managers, Digital Designers, UX Designers, Developers, and CRM Managers. If you love music and technology, this job is for you.

Here you’ll get to:

• Be responsible for webstore development, launches, and schedules for artists by crafting timelines and gathering requirements from collaborators.
• You will be responsible for writing user acceptance criteria and performing user acceptance testing for new features and software capabilities, ensuring that new development enables operational standard processes and meets business requirements.
• You will provide support and documentation for technical teams and processes, including system documentation and end-user guides
• Assist the Project Manager by providing focus, giving direction, collaborating with teams, and achieving new goals.
• You will analyze and determine solutions for operational issues and gaps, supporting and improving the day-to-day operational model.
• You will maintain and manage services such as DNS updates and web application firewall configurations.
• You will analyze customer email data integrations points and supervise signup lists.
• You will assist a range of Customers on multiple evolving platforms.
• You will collaborate to ensure projects and campaigns are in full compliance of GDPR cookie, privacy, company policies and standards on all ecommerce platform outlets.
• You will understand the user experience in each project and ensure the client request is fulfilled.

About you:<