Service Delivery, Billing Freight Specialist

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

POSITION SUMMARY

 

The ‘Specialist, Billing Solution’ is accountable for managing the seamless Invoicing to Receipt-of-Payment process for the assigned customer portfolio by working closely with GBS who will own the initial Audit, Generate, and Invoice Presentation process.

This position will own a customer portfolio and will be responsible for receiving, reviewing, resolving and responding to all escalated invoice related inquiries from customers for ocean freight and accessorial charges invoices (excluding D&D) that may impact the ability of the customer to remit payment timely. 

Billing Solution Specialist will be responsible for ensuring any invoice corrections or balance due invoices are submitted timely per customers’ requirements.  Reporting for accounts appearing on the biweekly Financial Report and timely reporting any issues with invoice receipt, including but not limited to LARA system issues & EDI. 

The Specialist will act as the point of contact to communicate customers invoice related issues with internal parties and as such will be involved with the collection team to support collection efforts.  Ensure that all billing-related issues are promptly addressed and resolved, reducing recoup time and enhancing cash flow. 

The position does have organizational-wide scope where many segments are impacted by the actions and processes of this position.

The Billing Solutions Specialist function as a Control Tower, responsible for proactively resolving possible future issues based on current situation by ensuring root-cause is identified and addressed by performing in-depth research and providing feedback to business. This includes maintaining SOPs, answering GBS inquiries, working on process improvement by coordinating with other departments or agency (including but not limited to Sales/Commercial, Contract, Intermodal, Equipment GBS teams and other Agencies).  Root cause analysis done by specialists will aid to improve contract quality, reduce dispute numbers, increase timely payment; and mitigate current/future risk of FMC complaint by resolving timely and accurately. 

 

ESSENTIAL FUNCTIONS & DUTIES

   

• The ‘Specialist, Billing Solution’ is accountable for the quality and accuracy of the billing to Cash process for its assigned customer portfolio.
• Responsible for receiving, reviewing, resolving and responding to all invoices related inquiries and disputed invoices for ocean freight and accessorial charges (Excluding detention, demurrage) and address the root cause of the inquiries 
• This position is responsible to closely follow the processes being performed in SSC and constantly communicate with SSC (written and verbal) to address issues and changes needed to optimize the accuracy of the billing
• Proactively problem solve, seek out root causes and recommend actions for correction. Bring issue to the attention of the department to resolve and prevent future issues.
• Serves as expert in the interpretation and explanation of service contracts, tariffs and agreements with ability to rigorously interpret and apply relevant policies and procedures. Update SOP and communicate to relevant parties (SSC mainly)
• Ensure that the disputes are fixed by adjusting the invoice and returning the updated invoice to the customer. And properly documented in NOVA in accordance with the defined procedure.