Program Coordinator – Mobile Services (Library Services)

Job Overview

Performs professional level work developing, organizing, administering, and evaluating assigned programs and functions, providing guidance and technical expertise to assigned program staff, other departments, the community, and program participants.  Incumbent may coordinate one or more specialized programs.

Ideal Candidate

The Program Coordinator – Mobile Services coordinates the centralized, system wide process for providing bookmobile service to Hillsborough County residents who are unable to visit the library and its branches. To learn more about Mobile Services, visit the Library2Go page.

This position supervises the library’s Mobile Services team. The ideal candidate will have a bachelor’s degree and at least two years of experience with coordinating a program or function of a library, including supervisory experience.

Duties of the Program Coordinator – Mobile Services position include:

• Maintaining and communicating policies and procedures related to library Mobile Services
• Receiving and processing requests for Mobile Services stops
• Creating schedules for Mobile Services staff and vehicles
• Posting scheduled stops in coordination with the library’s communications team
• Overseeing maintenance schedules for Mobile Services vehicles
• Driving Mobile Services vehicles and providing staffing for scheduled stops when needed
• Managing library accounts for Mobile Services customers
• Collaborating with the library’s collection development team to purchase and manage library materials
• Creating and submitting reports on usage of Mobile Services materials and resources

• Providing training and performance management for library staff

The ideal candidate will have excellent verbal and written communication skills and strong organizational skills and will be comfortable with technology.

Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.

 

Starting Salary

$51,500 - $66,955

 

Benefits

Click HERE to view our Benefits at a glance

 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Plans, develops, organizes and evaluates work processes to ensure the efficient delivery of program services and fulfill program objectives.
• Participates in needs assessment data analysis to assist in developing grant applications to obtain funding for assigned projects.
• Interprets/explains policies, processes, applicable laws, rules, regulations, and guidelines specific to an assigned program to resolve problems, answers program questions, and provides information to current and potential program participants views existing policies, procedures, and directives and recommends changes where necessary.
• Coordinates action where several organizational entities are involved and follows up to ensure that all details and program requirements are met.
• Reviews program operations for compliance, identifies program strengths and weaknesses and areas of non-compliance, and recommends corrective action. 
• Instructs individuals and groups on proper methods and procedures for compliance with program regulations.
• Writes or revises procedural and training manuals and summary reports.
• Conducts orientation, training and presentations for individuals, groups, and organizations.
• Recruits and trains volunteers and program staff and develop work s