Senior Solutions Consultant - Voice, Messaging, and AI Solutions

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

As a Senior Solutions Consultant - Voice, Messaging, and AI Solutions, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector. You'll work closely with Solution Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff, directly interacting with existing and prospective LivePerson customers. Your contributions will be crucial in achieving the NA revenue target, with commission incentives aligned to these goals.

You will: 

• Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies.
• Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures.
• Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations, etc. 
• Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines.
• Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting.
• Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker.

You have: 

• 6-8+ years of Solution Consulting / Pre-Sales Engineering or relevant technical experience (Solutions Architect, Solutions Engineer, Developer), with a track record in large enterprise deals.
• Product Management or similar experience will also be considered.
• Technical Skills: Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI and cloud infrastructure (GCP or AWS certification is a plus).
• Demonstrated experience selling into or supporting sales cycle for large key accounts  (renewals, upsells, new LOBs, attrition prevention, expansions).
• Preferred experience related to: web, martech, video, mobile app, contact centers, telephony, Conversational Analytics, Conversational AI, and/or Generative AI.
• BA or BS Degree, or equivalent
• Desirable: education in Computer Science, Computer Engineering, Mathematics, Electrical Engineering, AI or related. Relevant boot camp and self study experience will also be considered.
• Communication Skills: Exceptional public speaking and written communication abilities.
• Technical Aptitude: Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.

Benefits: 

The salary range for this role will be between $125,000 to $155,000 and commission split is 70/30. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability