Senior Manager, Learning and Experience Design

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We are looking for a strategic remote Senior Manager of Learning and Experience Design to lead our dynamic team in developing high-impact, personalized learning journeys that support our “Ready to Train” motion. This role, reporting to the Director of Learning and Design, requires a leader with experience designing and managing large-scale learning programs, establishing scalable processes, and driving excellence in inclusive content development, governance, and quality assurance. You will work cross-functionally to shape our learning and development strategy, with a focus on delivering exceptional learning experiences at scale.

Responsibilities:

1. Strategic Learning Design - Lead the vision and strategic direction for designing and implementing innovative, personalized learning journeys that meet diverse learner needs.
2. Team Leadership and Development - Manage, mentor, and inspire a large team of learning experience designers, developers, and content specialists. Manage capacity planning for the team.
3. Operational Excellence and Building “Learning at Scale” - Develop and implement scalable processes for learning content creation, governance, and quality assurance. Use data-driven insights to enhance processes, improve workflows, and increase efficiencies. Oversee the design and delivery of learning experiences that can scale across diverse audiences and regions.
4. Accessibility and Regionalization - Ensure that all learning experiences are designed with accessibility and inclusivity at the forefront, following accessibility standards (e.g., WCAG) and considering diverse learner needs. Lead initiatives to regionalize and localize content, tailoring learning experiences to resonate across cultural and linguistic backgrounds.
5. Quality Assurance and Continuous Improvement - Develop and monitor quality assurance standards to ensure content is consistently high-quality and relevant. Use data-driven insights to continually enhance processes, streamline workflows, and increase efficiencies.

What We’re Looking for (Minimum Qualifications) 

• Bachelor’s degree in Instructional Design, Education, Learning and Development, or a related field.
• 8+ years experience in learning design; Minimum 5 years experience in a leadership role managing large teams.
• Experience designing and delivering personalized learning journeys, using technology and data to enhance learning at scale.
• Project management skills, with experience establishing and managing scalable processes for content development, governance, and quality assurance.
• Experience with enterprise-level content and learning management systems (LMS), including implementation, optimization, and analytics.

What Will Make You Stand Out (Preferred Qualifications)

• Master’s degree.

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and