Trust Commercial Property Manager

The Trust Commercial Property Manager serves as the property manager for commercial properties held in Trust Accounts, which have been designated to them. This is not all inclusive as it may also include assisting other property managers with their designated set of properties. This role will establish solid working relationships with the administrators and other pertinent staff related to the operations of the property management, and the related clients, tenants, and vendors. The Commercial Property Manager will uphold the professional responsibility of the Trust Company in managing properties held in trust accounts.

Essential Duties / Responsibilities

• Manage Commercial Properties and assist with Residential Properties, as needed;

• Assess, schedule, and oversee all maintenance and major rehab/repair projects, which includes, but not limited to, scope of work, obtaining bids and comparisons, and maintaining work orders;

• Assess, schedule and oversee minor repairs for properties, including scheduling contracted vendors/handymen;

• Monitor work progress and quality of work for minor/major repairs including conducting final inspections and follow up;

• Verify annually every vendors license, liability insurance, and worker’s compensation insurance are current and on file;

• Oversee 3rd party property management companies’ statements, negotiate and approve property management agreements, and approve repairs exceeding contractual limits;

• Order, schedule and conduct new and recurring annual property appraisals and inspections;

• Obtain Broker rent surveys to establish rental rates;

• Screen potential tenants, process applications, obtain credit reports and financial statements, and verify income and employment;

• Negotiate new leases, lease options, lease assignments, vacancies, and renew current tenant leases;

• Verify tenants’ insurance;

• Set up new properties and tenant information on corresponding real estate system;

• Process tenant collections/reimbursements, such as property taxes, property and liability insurance, annual CAM reconciliations, and annual business license renewals;

• Collect rents, rent increases, late charges, and security deposits;

• Submit and process invoices as it relates to the properties, and transfer all recurring and vendor bills to the Trust Company; paying all bills promptly;

• Prepare various property management reports, such as operating statements and income & expense reports;

• Handle and respond timely to tenant inquiries, complaints, repair requests, and other property related correspondence;

• Prepare and serve tenant notices, including notice of rent increase, notice of intent to enter, notice to vacate, and notice to pay rent or quit;

• Initiate legal action, document and maintain records, for tenants non-payment, including 3-day notices, notices of abandonment, evictions, and sheriff lock-outs;

• Advertise vacant units or with a third party broker;

• Act as point of contact for tenants, brokers, and vendors;

• Maintain consistent communication with administrative staff and co-owners of the properties within the related accounts; especially during the acceptance set up process, and the sales-distribution processes;

• Work closely with the Chief Investment Officer and the Real Estate Officer/Supervisor, and complete tasks requested by these positions, as needed;

• Prepare, maintain, review and submit reports for monthly Trust Real Estate Committee meetings as needed or required;

• Assist other real estate staff, as needed.